Part-time Contract based Customer Service Officer

PMG TH PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player in the Medical Aesthetic field is seeking a dedicated Customer Service Representative. This role is essential for ensuring customer satisfaction through professional and friendly interactions. You will be responsible for managing leads, greeting customers, and handling phone inquiries, all while maintaining a positive and proactive approach in a fast-paced environment. If you have a passion for customer service and the ability to thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Minimum GCE Ordinary Level or equivalent required.
• 1-year experience in customer service is an advantage.

Responsibilities

• Follow up on warm leads and convert them to appointments.
• Manage reception duties including scheduling and customer greeting.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Sales Skills

Teamwork

Education

GCE Ordinary Level or equivalent

Job description

This position is responsible for achieving customer service satisfaction in Medical Aesthetic involving meeting and surpassing expectations. It encompasses interacting with customer in a professional, friendly- helpful and positive way.

These responsibilities involve achieving the following tasks:

• Following up of warm leads
• To convert as many leads to appointments for Aesthetic Clinic and Medical Spa
• Serves customers by greeting, welcoming, and directing them appropriately
• Answering phones call in a professional manner and routing calls as necessary
• Advise on company information such as location, services, and operating hours
• Sales and follow call with customers
• Manages reception duty, registration, and scheduling appointment booking
• Perform other clerical receptionist duties
• Other ad hoc duties as assigned

Job requirement:

• Minimum (GCE) Ordinary Level or equivalent
• Able to provide excellent customer service
• Ability to work independently as well as being a team player
• Excellent interpersonal and communication skills are essential
• Able to handle service & sales orientated environment
• Strong customer relations
• Able to work confidently and pro-actively in a fast-paced environment.
• At least 1-year experience in customer service is an advantage