Outsource IT Engineer L1 - (12 month)

NTC Integration Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading IT services company is seeking a Desktop Support Engineer to provide on-site and remote support. The role involves resolving hardware, software, and network issues, requiring excellent communication and problem-solving skills in a fast-paced environment. Candidates should have an ITE/Diploma in Information Technology and experience in IT support.

Qualifications

• 1-2 years experience as Desktop Support Engineer or similar role.
• Ability to communicate with Chinese-speaking clients.
• Self-motivated with a strong drive to succeed.

Responsibilities

• Support on-site and remote end-users with IT-related issues.
• Resolve issues outside work hours as needed.
• Participate in additional tasks assigned by management.

Skills

Communication

Troubleshooting

Customer Service

Interpersonal Skills

Adaptability

Education

ITE/Diploma in Information Technology

Tools

M365 suite

Bloomberg

Job description

JOB SUMMARY:

You will be stationed at Client’s premise and provide support for client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Resolve issues that occur outside work hours whenever needed.

3. Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.

• Experience in cloud productivity application like M365 suite (Installation and troubleshooting)

• Experience in financial application like Bloomberg (Installation and troubleshooting)

• Experience in support of phone system (sometimes we need reset the phone or deploy new phone)

• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage and perform under pressure to meet SLA’s.

• Excellent knowledge of Customer Service best practice.

• Willing to work flexibly and with enthusiasm

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected

• A team player with determination to drive to excel

• Excellent customer service skills

• Self-motivated with a strong drive to succeed

• Must be able to speak with Chinese-speaking clients to effectively work withMandarin-speaking customers/suppliers.