Outsource IT Engineer (12 month)

NTC INTEGRATION (PTE) LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology support company in Singapore is seeking a Support Engineer to provide IT administration and user support. Responsibilities include diagnosing hardware/software issues, providing desktop support, and coordinating with service providers. The ideal candidate will have a diploma in IT and 2-3 years of relevant experience. Strong customer service skills and effective communication are necessary for success in this role.

Qualifications

• 2 to 3 years of experience as a Support Engineer or similar role.
• Working knowledge in Server and Network.
• Experience in mass deployment of notebooks/desktops.

Responsibilities

• Provide professional support to end users and diagnose computer issues.
• Install and upgrade hardware and software.
• Resolve network-related issues.

Skills

Good interpersonal and communication skills

High adaptability

Positive attitude

Excellent customer service skills

Self-motivated

Ability to communicate effectively

Education

ITE/Diploma & above in Information Technology

Tools

Microsoft Office Application (Outlook/Word/Excel/PowerPoint)

Video conference peripherals

Scanners and printers

Job description

JOB SUMMARY:

You will be stationed at Client’s premise and provide support for client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Provides professional support to the end user and computer users, detecting flaw in the computer hardware, software and other equipment’s, and repairing the same.
2. Identifying, diagnosing, and resolving the level one issues in computer hardware and software.
3. Installing and upgrading hardware’s and software’s and providing complete assistance while configuring hardware’s, software’s, and peripherals of the end user systems
4. Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
5. Resolving network related issues like local area connection problem, network access, mails, internet, etc.
6. Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
7. Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
8. Other tasks and projects as assigned by the Manager.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma & above in Information Technology from recognized institutes.
• Experience as a Support Engineer, Technical Support Engineer, or similar role for about 2 to 3 years.
• Working knowledge in Server and Network
• Experience in mass deployment notebooks/desktops with or without assistance from deployment tools
• Hands-on experience with Microsoft Office Application (Outlook/Word/Excel/PowerPoint)
• Working knowledge of office automation products and other computer peripherals, like video conference peripherals, projectors, printers and scanners
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure
• Willing to work flexibly and with enthusiasm

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected
• A team player with determination to drive to excel
• Excellent customer service skills
• Self-motivated with a strong drive to succeed