Outlet Supervisor

Four Leaves; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the F&B sector is seeking a dedicated Supervisor to enhance service quality and customer satisfaction. The ideal candidate will possess strong leadership skills, a customer-oriented mindset, and the ability to manage and motivate a team effectively. This role includes overseeing daily operations, handling inventory, and ensuring compliance with safety regulations in order to create a positive work environment.

Qualifications

• Minimum 1-2 years of supervisory or management experience in retail sales or F&B.
• Strong leadership and communication skills are essential.
• Must be flexible and available for weekends and public holidays.

Responsibilities

• Lead and supervise staff to ensure exceptional service quality.
• Schedule shifts and delegate tasks effectively.
• Monitor and analyze sales performance metrics.

Skills

Leadership

Customer Service

Communication

Organization

Multitasking

Job description

Job Responsibilities:

• Lead and supervise a team of staff members to ensure exceptional service quality and high customer satisfaction.

• Cultivate a positive and collaborative work environment to enhance team morale and cohesion.

• Schedule shifts and delegate tasks effectively to optimize productivity and workload distribution.

• Address and resolve customer complaints promptly to maintain satisfaction.

• Monitor customer feedback and implement improvements to enhance service standards.

• Oversee cashiering functions, including daily sales handling, financial transactions, and opening/closing procedures.

• Track sales targets and analyze performance metrics to drive business growth.

• Evaluate sales data to identify trends, opportunities, and areas for improvement.

• Manage inventory levels and ensure timely stock replenishment to meet operational needs.

• Conduct regular stock audits and address discrepancies to maintain accuracy.

• Train staff on safety procedures and protocols to ensure compliance with regulations.

• Enforce workplace safety and health policies to maintain a secure working environment.

• Ensure the outlet remains clean, organized, and well-maintained at all times.

Job Requirements:

• SINGAPOREANS ONLY

• Minimum 1-2 years of supervisory or management experience in retail sales or F&B.

• Strong leadership with a proven ability to motivate, train, and develop a team.

• Exceptional communication and interpersonal skills, with a strong customer service approach.

• Highly organized, with a keen eye for detail and the ability to multitask effectively.

• Flexible availability, including weekends and public holidays.