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Outlet Supervisor

Four Leaves

Singapore

On-site

SGD 60,000 - 80,000

Full time

3 days ago
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Job summary

A leading company in the F&B sector is seeking a dedicated Supervisor to enhance service quality and customer satisfaction. The ideal candidate will possess strong leadership skills, a customer-oriented mindset, and the ability to manage and motivate a team effectively. This role includes overseeing daily operations, handling inventory, and ensuring compliance with safety regulations in order to create a positive work environment.

Qualifications

  • Minimum 1-2 years of supervisory or management experience in retail sales or F&B.
  • Strong leadership and communication skills are essential.
  • Must be flexible and available for weekends and public holidays.

Responsibilities

  • Lead and supervise staff to ensure exceptional service quality.
  • Schedule shifts and delegate tasks effectively.
  • Monitor and analyze sales performance metrics.

Skills

Leadership
Customer Service
Communication
Organization
Multitasking

Job description

Job Responsibilities:

  • Lead and supervise a team of staff members to ensure exceptional service quality and high customer satisfaction.

  • Cultivate a positive and collaborative work environment to enhance team morale and cohesion.

  • Schedule shifts and delegate tasks effectively to optimize productivity and workload distribution.

  • Address and resolve customer complaints promptly to maintain satisfaction.

  • Monitor customer feedback and implement improvements to enhance service standards.

  • Oversee cashiering functions, including daily sales handling, financial transactions, and opening/closing procedures.

  • Track sales targets and analyze performance metrics to drive business growth.

  • Evaluate sales data to identify trends, opportunities, and areas for improvement.

  • Manage inventory levels and ensure timely stock replenishment to meet operational needs.

  • Conduct regular stock audits and address discrepancies to maintain accuracy.

  • Train staff on safety procedures and protocols to ensure compliance with regulations.

  • Enforce workplace safety and health policies to maintain a secure working environment.

  • Ensure the outlet remains clean, organized, and well-maintained at all times.

Job Requirements:

  • SINGAPOREANS ONLY

  • Minimum 1-2 years of supervisory or management experience in retail sales or F&B.

  • Strong leadership with a proven ability to motivate, train, and develop a team.

  • Exceptional communication and interpersonal skills, with a strong customer service approach.

  • Highly organized, with a keen eye for detail and the ability to multitask effectively.

  • Flexible availability, including weekends and public holidays.

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