Outlet Manager/Management Trainee (5D/Tea House/Promenade) - JT

Nala Employment Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the F&B sector is looking for an Outlet Manager and a Management Trainee for their tea house. The Outlet Manager will oversee operations, lead a team, and ensure customer satisfaction, while the Management Trainee will focus on tea preparation, customer engagement, and retail support. Ideal candidates should have relevant experience in the food and beverage industry and a passion for customer service.

Qualifications

• Prefer min 2 years of working experience in F&B.
• Able to work weekends, evenings, and public holidays.
• Outgoing & passion for customer service.

Responsibilities

• Oversee daily outlet operations and lead team for service excellence.
• Monitor inventory and ensure compliance with hygiene standards.
• Prepare and serve teas, engaging customers with personalized experiences.

Skills

Customer service

Team leadership

Inventory management

Communication

Education

Degree in hospitality or related courses

Job description

$3500 - 4500 (Outlet Manager) / $3000 - 3500(Management Trainee)
5D 8.30am - 7.30pm
Promenade

Job Description:

Outlet Manager

• Oversee daily outlet operations and ensure smooth service flow

• Lead and motivate the team to deliver excellent customer service

• Manage staff scheduling, training, and performance

• Monitor inventory levels and coordinate with suppliers for stock replenishment

• Maintain cleanliness and presentation of the outlet

• Ensure compliance with food safety and hygiene standards

• Handle customer feedback and resolve issues professionally

• Report sales and operational matters to management

• Work closely with the brand team to uphold the tea house's artistic and service standards

Management Trainee

• Expertly prepare and serve a curated selection of teas, including traditional Chinese brews and modern fusion blends, ensuring consistency in taste, aroma, and presentation.

• Engage with customers to understand their preferences and recommend suitable teas for various moods, occasions, or gifting needs, providing a personalised and memorable experience.

• Lead tea demonstrations and conduct interactive tastings, sharing knowledge on tea origins, brewing techniques, and tasting notes to deepen guests’ appreciation for fine teas.

• Maintain a clean, calm, and aesthetically pleasing tea space, adhering to hygiene standards while preserving the brand’s tranquil and refined atmosphere.

• Support retail operations by presenting teaware and gift items attractively, handling packaging with care, and assisting with inventory control and stock replenishment.

Job Requirement:

• Prefer min 2 years of working experience in F&Bexperience, especially in beverage, café, or barista-related roles.

• Preferable Degree in hospitality or related courses.

• Prior supervisory or team-leading experience preferred for managerial roles.

• Able to work weekends, evenings and public holidays

• Outgoing & passion for customer service and building guest relationships

Company Name: Nala Employment Pte Ltd | License No.: 16C8302
EA Personnel Name: Tan Zhi Ning
EA Personnel No: R2311667