Outlet Manager F&B

SUNSET METT SING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Une entreprise dynamique dans le secteur de la restauration recherche un Manager de Service pour superviser les opérations et diriger l'équipe de service. Le candidat idéal doit avoir une solide expérience en gestion d’équipe et un engagement envers des standards de service exceptionnels. Vous serez responsable de la formation du personnel et de la satisfaction des clients tout en garantissant une expérience de marque distincte.

Qualifications

• Expérience en gestion d'équipe requise.
• Compétences en service client essentielles.

Responsibilities

• Gérer et former le personnel de service.
• Assurer des standards de service élevés et la satisfaction client.
• Surveiller les niveaux de stock et effectuer les commandes nécessaires.

Skills

Leadership

Communication

Problem-solving

Team Management

Job description

The Outlet Manager provides support for leading and managing the service operations teams in all aspects, ensuring service standards are followed and delivering the brand experience to guests.

Responsibilities include:

1. Managing and overseeing the service staff, providing training, and building a highly adaptive and versatile team.
2. Ensuring restaurant setup is completed on time before each service and that all areas are clean and well-maintained at all times.
3. Setting, monitoring, and maintaining brand standards, ensuring correct procedures and systems are followed by everyone.
4. Providing courteous, professional, efficient, and flexible service at all times.
5. Responding professionally to guest requests, comments, and concerns promptly, and reporting issues to the manager in charge.
6. Monitoring, coaching, and supporting staff, including task assignment and performance evaluation.
7. Building strong collaborative relationships with the front of house team to ensure guest satisfaction.
8. Ensuring the team is stocked with necessary supplies and inspecting all equipment daily.
9. Managing stock levels, daily inventory, and placing orders as required.
10. Advising the engineering team of upcoming events, maintenance needs, or property damages.
11. Attending operations meetings to stay informed.
12. Working closely and communicating effectively with all departments.
13. Ensuring prompt and courteous guest service, aiming for a distinctly supreme guest experience.
14. Coaching and counseling team members, including disciplinary actions when necessary.
15. Performing other duties pertinent to the job as assigned.