Outlet Manager

Borr Drilling; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading company in the specialty coffee industry seeks an Outlet Manager responsible for overseeing operations, leading a team of service crew, ensuring high standards of product quality and service, and managing customer feedback. The ideal candidate should have at least 3 years of experience and strong leadership skills, with a keen interest in developing professionally in the industry.

Qualifications

• At least 3 years of relevant working experience in a similar role.
• Team player with a strong learning attitude.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage day-to-day operations at the assigned outlet.
• Oversee staffing including hiring and rostering.
• Ensure consistency and quality of food and beverage products.

Skills

Leadership

Team Player

Customer Service

Education

Food Hygiene Certificate

Job description

As the key driver of the outlet, he/she will be responsible for leading a team of full-time and part-time service crew and baristas to meet and/or exceed sales revenue, and to deliver a high level of product and service excellence in accordance with the company’s strategic plans.

Job Responsibilities:

• Manage day-to-day operations at the assigned outlet
• Oversee staffing at the outlet including hiring and rostering
• Ensure the consistency and quality of food and beverage products and compliance with SFA regulations at all times
• Conduct regular product and service training and ensure that a high level of service standards at all times
• Manage operating expenses and be accountable for P&L
• Stock management - ordering and storage of products, liaising with internal and external stakeholders
• Respond and manage all customer feedback and enquiries - both online and offline
• Facilitate bookings, events and promotions in alignment with sales and marketing plan
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements:

• At least 3 years of relevant working experience
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Strong leadership, self-motivated and good people skills