Outlet Manager

1ST CHOICE RECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent recruitment agency in Singapore is seeking a skilled manager with at least 3 years of experience in hospitality or F&B. Responsibilities include ensuring smooth daily operations, managing staff, and maintaining high customer service standards. The ideal candidate should have strong leadership and decision-making skills, and a diploma in a relevant field. Flexibility in working hours is required due to the nature of the nightlife industry.

Qualifications

• Minimum 3 years of managerial experience in hospitality or F&B.
• Strong understanding of service operations.
• Experience in handling VIP clientele.
• Flexibility in work hours including weekends and late nights.

Responsibilities

• Assist GM in planning, coordinating, and managing staff.
• Ensure daily operations run smoothly and meet customer service standards.
• Train and develop staff through mentoring and guidance.
• Manage and monitor outlet P&L performance and cost control.
• Curate cocktail and beverage menus.

Skills

Customer service delivery

Leadership

Decision making

Interpersonal skills

Organizational skills

Education

Minimum Diploma in Hospitality/Business/F&B

Job description

Job Description:

• Assist GM in planning, coordinating and managing staff and service

• Ensure daily operations run smoothly

• Ensure excellent customer service standards are delivered

• Responsible for managing a team of hosts, service attendants, and bar staff, oversee VIP room bookings, floor operations and guest relations

• Responsible for formulating and implementing operating procedures and strategies

• Train and develop staff through mentoring, trainings and guidance

• Work with management team to achieve long and short term goals of company

• Work with team on the ground to achieve key deliverables and outlet targets

• Review reservations and conduct inspections to ensure presentation, hygiene and service standards are met

• Work on client events and requests as needed

• Manage and monitor outlet P&L performance and cost control measures as needed

• Familiarity with cashiering procedures and monitor inventory with bi-weekly stock takes

• Work on roster planning

• Assist in curating cocktail and beverage menus
  

Job Requirements:

• Minimum 3 years of managerial role in hospitality, nightlife or F&B setups

• Minimum Diploma in Hospitality/Business/F&B

• Strong understanding of service operations

• Able to handle P&L reporting and cost controls

• Experienced in handling VIP clientele

• Creative, hands-on and professional approach in customer service delivery

• Flexible and possess decision making capabiliity

• Excellent interpersonal, organisational and problem solving skills with strong leadership skills

• Willing to work flexible hours, including weekends and late nights due to nightlife setup
  

Karen

1st Choice Recruit Pte Ltd

License No: 23C1844

Reg. No: R143661