Outlet Manager

WGT Events & HR Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate individual to lead their food and beverage operations. This role involves mastering service and kitchen operations, training staff, and enhancing the overall employee and customer experience. The ideal candidate will have a strong background in the F&B industry, with at least two years of experience and a focus on leadership and operational excellence. Join this vibrant team and contribute to a mission-driven environment where your leadership will make a significant impact on service quality and team culture.

Qualifications

• 2+ years in F&B with 1 year in a managerial role.
• Passionate about food and beverage and customer service.

Responsibilities

• Master service and kitchen operations to enhance customer experience.
• Train employees and lead initiatives for improvement.

Skills

Leadership

Customer Service

Team Building

Operational Management

Job description

Job Responsibilities:

• Fully master all service and kitchen operations.
• Build a strong team with the company's mission, vision, and values in mind.
• Train and guide all employees in accordance with the company's key ideal employee and manager profile.
• Enhance employee experience while working in the company.
• Lead in cultivating good mannerism in the outlet and increasing customer experience.
• Execute outlet action plans with goals in mind.
• Conduct analysis on reports and propose improvement plans for working practices and personal efficiency.

Requirements:

• At least 2 years of experience in the F&B industry with a minimum of 1 year in a managerial position.
• Passionate about F&B and great customer service.