Outlet Executive

KOPITIAM INVESTMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food and beverage company in Singapore is seeking a candidate to support outlet operations and manage retail stalls. The role includes supervising staff, ensuring compliance with hygiene standards, and handling customer feedback. Candidates should have a diploma in F&B and possess problem-solving skills. This position offers a hands-on approach to fostering positive relationships and managing food service operations effectively.

Qualifications

• Preferably someone with a Diploma in F&B or related courses.
• Hands-on with strong problem-solving skills in food court operations.
• Ability to foster positive working relationships.

Responsibilities

• Support Outlet Manager in operations and compliance.
• Supervise cleanliness and guidance to contractors.
• Conduct checks and maintain hygiene standards.
• Manage retail stalls and food service operations.

Skills

Tech Savvy

Problem-solving skills

Relationship building

Education

Diploma in F&B or supply chain

Job description

Reporting to the Outlet Manager, your responsibilities include but are not limited to:

Operations

• Providing support to the Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows.
• Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
• Be attentive to the maintenance and cleanliness of common areas.
• Perform daily visual checks on surroundings for any irregularities, non‑compliances, issues that need to be rectified/ resolved.
• Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.
• Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS).
• Perform customer recovery pertaining to customers’/ public’s comments and feedback.
• Effectively communicate customers’/ public’s comments, feedbacks and incidents to relevant departments within duly shift hours.
• Perform daily headcount check on contract cleaners according to the contract agreements.
• Provide administration support to Outlet Manager in reports writings.
• Responsible for ensuring licensees’ daily sales received, are correct and being bank in.
• Ensure cash handling procedures are compiled to at all times.

F&B (subject to coffee shop outlets)

• Direct and manage retail stalls according to company SOPs and regulatory requirements
• Mentor and supervise service staff on food handling, service conduct, and compliance to standards
• Required to prepare meals such as toast making and hot foods based on the company's SOPs
• Preparation of hot and cold beverages from scratch and premix
• Advice on operational needs and service consistency
• Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Handle cashiering duties, customers’ complaints and operational issues
• Other work scope as required by business needs

Job Requirements

Qualifications & Requirements

• Preferably someone with Diploma in F&B, supply chain or related courses
• Tech Savvy, hands‑on with good problem‑solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships