Outcome Customer Engineer, Cloud AI, Google Cloud

Google LLC; Singapore; On-site; SGD 180,000 - 340,000; Full time

Job summary

Google LLC in Singapore seeks an experienced Outcome Customer Engineer to bridge pre‑sales and post‑sales execution for AI accounts. You will lead enterprise‑grade AI solution design, integrate models into client ecosystems, and align delivery strategies with product and engineering teams.

As part of Google Cloud’s Go‑To‑Market organization, you’ll collaborate with DeepMind and Vertex AI to solve complex customer challenges and enable rapid activation across enterprise clients worldwide.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Responsibilities

• Partner with Account teams and practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long‑term adoption, and validate FDE engagement requests.
• Lead upfront technical design for enterprise‑grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code‑level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real‑world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer‑facing teams.

Skills

Cloud native architecture

Delivery strategies

System design/orchestration

Enterprise integrations (APIs, ECMs,身份

Education

Bachelor's degree or equivalent practical experience

Job description

X Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Preferred qualifications:

• Experience orchestrating specialized technical resources to execute complex builds.
• Experience into novel technical problems, deciphering ambiguity, diagnosing bugs, and emerging with credible architectural solutions.
• Experience engaging with, presenting to, and influencing technical stakeholders or executive leaders.
• Excellent executive communication skills, capable of translating deep technical integration issues into business impact.

About the job

As an Outcome Customer Engineer, you will work as an enterprise architect, technical debugger, engineering liaison, and technical delivery manager. You will bridge the gap between pre‑sales agreement shaping and post‑sales execution, entering the agreement cycle for AI accounts to ensure solutions are shaped for rapid activation and viable delivery. Aligned with our Forward Deployed Engineering (FDE) organization, you will help make sure these technical assets effectively fit within the customer's overall IT ecosystem. It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours.

About the job

As an Outcome Customer Engineer, you will work as an enterprise architect, technical debugger, engineering liaison, and technical delivery manager. You will bridge the gap between pre‑sales agreement shaping and post‑sales execution, entering the agreement cycle for AI accounts to ensure solutions are shaped for rapid activation and viable delivery. Aligned with our Forward Deployed Engineering (FDE) organization, you will help make sure these technical assets effectively fit within the customer's overall IT ecosystem. It’s an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours.

Responsibilities

• Partner with Account teams and practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long‑term adoption, and validate FDE engagement requests.
• Lead upfront technical design for enterprise‑grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code‑level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real‑world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer‑facing teams.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.