Outbound Call Associate & Front Desk Support

ENCOMPASSE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is looking for motivated candidates for the roles of Outbound Call Associate and Front Desk Floater in Singapore. The positions involve proactive customer interaction, administrative duties, and delivering exceptional service to clients. Ideal candidates will have relevant experience, strong communication skills, and a positive attitude. Flexible working hours and a dynamic work environment are provided.

Qualifications

• Prior experience in outbound calling and front desk management preferred.
• Good verbal and written communication skills.
• Pleasant disposition with a positive attitude.

Responsibilities

• Proactively contact customers to gather information and achieve KPIs.
• Manage front desk duties and ensure smooth customer transactions.
• Perform administrative duties and prepare logistics.

Skills

Customer service skills

Communication skills

Organization skills

Self-motivated

Result-oriented

Education

GCE 'O' levels or above

Tools

Microsoft Excel

Microsoft Word

Job description

Position: Outbound Call Associate / Front Desk Floater – Customer Service Associate

We are seeking dedicated individuals to join our team in the following roles:

1. Outbound Call Associate

• Proactively contact and engage customers to gather critical information through surveys and telemarketing activities.
• Meet and achieve individual and company key performance indicators.
• Acquire strong knowledge of our products, services, culture, and processes.
• Provide quality customer service and prompt follow-up via phone and email.
• Listen to customer needs, probe to understand their intent, and offer alternative solutions.
• Resolve customer queries efficiently and escalate issues when necessary.
• Submit regular reports to the Team Lead and propose new ideas to improve performance.
• Perform other duties as assigned by the Team Lead and/or Branch Head.

1. Front Desk Floater – Customer Service Associate

• Flexible deployment to various locations around Singapore, such as Careers Connect (Woodlands/Paya Lebar).
• Manage all front desk duties proactively over the counter, phone, and email.
• Identify and profile customers to recommend relevant services.
• Ensure smooth customer transactions and deliver quality service.
• Perform administrative duties, manage appointments, and register customers.
• Prepare room logistics and necessary materials.
• Perform other duties as assigned by the Team Lead and/or Branch Head.

Candidate Requirements:

• Prior experience in outbound calling and front desk management preferred.
• Basic computer skills (Microsoft Excel and Word).
• Pleasant disposition with a positive attitude.
• Excellent customer service skills.
• Organized, self-motivated, and result-oriented.
• Ability to work under pressure and demonstrate a sense of urgency.
• Good verbal and written communication skills.
• GCE 'O' levels or above.

Working Hours:

• Option A: 8.30am to 6.00pm (Monday to Friday)
• Option B: 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Work Location: Ang Mo Kio