OSS Application Support Manager

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Are you a results-oriented professional with a passion for leading impactful projects? Our client is seeking a skilled OSS Application Support Manager to manage OSS System Support & Maintenance solutions for a leading telecom operator in Singapore. If you excel at managing technical teams, fostering client relationships, and driving operational excellence, we want to hear from you!

Roles & Responsibilities

OSS System Implementation and Deployment

• Report directly to the Chief Technology Officer (CTO).
• Coordinate as the local leader (in cooperation with Product and Implementation Managers from Suntech Headquarters in Poland) the full scope of OSS System Support & Maintenance project.
• Serve as the main contact for client stakeholders and key representatives, ensuring clear communication and collaboration at all organizational levels.

Team Management

• Lead and mentor a team of implementation engineers, delegating tasks and monitoring progress.
• Foster teamwork and accountability to achieve project objectives.
• Organize and strengthen communication between engineers in Singapore and other teams located in Poland.

OSS System Support & Maintenance

• Oversee first and second-line support for the OSS system.
• Liaise with the third-line support team in Poland to ensure KPIs are met.
• Analyze and resolve customer issues, escalating complex problems to remote teams with detailed documentation.
• Validate and install new versions of the product within designated maintenance windows.
• Ensure effective communication with clients to meet contractual obligations and maintain high customer satisfaction.
• Provide required reports and documentation of services provided to customer.

Software Change Management

• Discuss and agree with customer changes requested to the solution being deployed (including details of solution and architecture, implementation effort estimation, and delivery timelines).
• Oversee all phases of the Change Request Lifecycle, including:
• Solution Design: Collaborate with the client to develop and finalize technical designs.
• Development and System Integration: Supervise system configuration, customization, and data migration.
• Training and Testing: Organize training sessions, conduct acceptance tests, and support the production launch.
• Production launch
• Coordinate with other managers responsible for delivering key system components.

Requirements

Education and Experience

• Bachelor’s degree and above in a technical field (e.g., IT, Telecommunications, Computer Science).
• At least 3 years of experience managing OSS implementation, support, or maintenance projects.
• Strong understanding of telecommunications network management processes, especially in the areas of: GIS, Resource and Service Inventory, Resource Planning, Service Order Management.

Technical Skills

• Hands-on experience with IT systems integration (BPM, SOA, WebServices).
• Understanding of enterprise scale HW/SW architecture patterns.
• Familiarity with system and application security standards.

Soft Skills

• Excellent verbal and written communication skills in English.
• Resilient under pressure with a solution-oriented and problem-solving approach.
• Open-mindedness, versatility, resistance to stress, and the ability to make quick decisions in dynamically changing circumstances.

Travel Availability

• Willingness to travel to Poland to collaborate with the team and exchange knowledge.

Preferred Qualifications

• Experience as a systems architect or business analyst.
• Proven ability to manage teams of 5 or more IT professionals.
• Expertise in organizing training sessions and overseeing acceptance tests.
• Knowledge of GIS solutions and network technologies (IP, WDM, 5G, SDN).
• Familiarity with ITIL standards and best practices for IT system support and maintenance.
• Understanding of TM Forum standards (eTOM, SID, TAM, Open API).

What We Offer

• Opportunities to lead innovative telecom projects in a cutting-edge environment.
• Competitive salary and benefits package.
• Professional development and the chance to collaborate with a talented global team.

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