Organizational Change Manager

Visa; Singapore; Hybrid; SGD 75,000 - 120,000; Full time

Job summary

Join Visa as a Change Management Specialist where you'll create and implement strategies to enhance employee adoption of new tools and processes. You'll work on developing communication strategies, evaluating readiness, and supporting cross-functional teams, all while driving organizational excellence in a dynamic environment.

Qualifications

• 5+ years relevant experience or 2+ years with advanced degree.
• Prosci or similar certification desirable.
• Strong understanding of change management principles, methodologies, and tools.

Responsibilities

• Create and implement change management strategies.
• Drive adoption of new tools and processes.
• Evaluate user readiness and conduct impact analysis.

Skills

Change management

Project management

Leadership

Communication

Analytical skills

Education

Bachelor's Degree

Advanced Degree

Change management certification

Tools

Microsoft Office

Job description

Company DescriptionMake an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionThe primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visas employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include: Design, develop, execute and manage organizational change management strategies and plans Design, develop, deliver, and manage communications strategies, plans and deliverables to create awareness about changes and drive adoption of tools and processes Evaluate and ensure user readiness Conduct impact analysis and change management assessments, including change readiness Provide input, document requirements, and support the design and delivery of end user training Define and measure success metrics and monitor change progress Identify, analyze and prepare risk mitigation tactics Identify and manage anticipated resistance Identify and manage relationships with key stakeholders Identify and manage relationships with executive sponsors Consult and coach project teams Support and engage senior leaders Coordinate efforts with other subject matter experts Integrate change management activities into project plans Track and report issues and action items Work with virtual teams located in different time zones and with differing cultures Represent the Digital Enablement Solutions team and be a strong, vocal customer/user advocate Be a change agent This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.QualificationsBasic Qualifications: 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhDPreferred Qualifications: 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Prosci or other change management certification or designation is desired Strong process orientation and a solid understanding of organizational change management principles, methodologies, tools and best practices Experience with project management approaches, tools and phases of the project lifecycle Track record of on-time, on scope, high quality implementations Self-motivated with the ability to exercise independent judgment with minimal direction from senior management Ability to coordinate activities within cross-divisional and cross-functional teams Strong leadership qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments Excellent verbal, written, and presentation skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally Excellent active listening skills Well-honed influencing skills, ability to negotiate and gain consensus between organizations where competing priorities exist Candidate must have demonstrated and be prepared to exhibit extensive initiative and ownership of project success Ability to analyze complex situations, set goals and objectives, and manage situations to satisfactory completion Simplifier, able to break-down ambiguous or complex tools and/or processes into understandable or manageable chunks to drive user adoption and satisfaction Collaborative and flexible, able to draw together and work with cross-functional and geographically dispersed teams Curious and creative, able to push boundaries, ask why and why not , and is tenacious with problem-solving with a propensity to persevere Understanding of User Experience and Design Thinking principals, tools and techniques are a plus Strong customer service and analytical skills Acute business acumen and understanding of organizational issues and challenges Must have a passion for championing customer experience Proficiency with Microsoft Office products for Windows including Word, Excel, and SharePointAdditional Information,

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