Order to Cash (O2C) Manager, GS S&O, Order to Cash (O2C) & Revenue Reporting

Amazon Web Services Singapore Private Limited; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading technology services provider in Singapore is looking for an Order to Cash (O2C) Manager to support its Professional Services practice. The ideal candidate will have a strong background in O2C processes, financial transactions, and collaboration with various teams to enhance operational efficiency. Key qualifications include 5+ years of Excel experience and a Bachelor's degree in relevant fields.

Qualifications

• 5+ years of Microsoft Excel experience.
• Experience defining, refining and implementing sales processes.
• Experience in a high-growth, technology company.

Responsibilities

• Own and execute financial transactions for Professional Services.
• Ensure accurate project accounting aligned with contract statements.
• Collaborate on ProServe engagement setup and approval processes.

Skills

Microsoft Excel

Salesforce or similar tools

Problem solving skills

Financial process knowledge

Customer experience focus

Education

Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or Engineering

Tools

CRM tools

Job description

Overview

Amazon Web Services is seeking an Order to Cash (O2C) manager to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in operation across the countries in our APJ geography. You will support and drive high-impact, scalable solutions ultimately accelerating our enterprise customer’s journey to the cloud.

AWS provides companies of all sizes with an infrastructure web services platform in the cloud. With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands it. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model.

The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with Order-to-Cash (O2C) experience, strong relationship skills, experience in process enhancements across functions and geographies, and a pursuit for improvement. This individual must have a proven record of delivering, problem solving skills, financial process and system knowledge, and a passion for customer experience.

RESPONSIBILITIES

• Own and execute all financial transactions including monthly billing, credits, rebills, prepayments, revenue and cost accruals for Professional Services
• Ensure accurate project accounting setup and maintenance aligned with contract statements of work while adhering to SLAs
• Collaborate with sales leadership, operations, revenue teams, and legal on ProServe engagement setup and approval processes
• Manage and optimize Order & Partner Management and Billing processes, including documentation and Standard Operating Procedures (SOPs)
• Coordinate cross-functionally with Leadership, Business Operations and Advisory (BOA), Finance, Accounting, Tax, Legal, HR, and IT teams to ensure compliance and process efficiency
• Utilize and maintain proficiency in sales operations tools including CRM, BI, and billing systems
• Analyze large data sets to identify and mitigate business risks and downstream impacts
• Support reconciliations and partner with downstream Financial Operations teams for customer account resolution
• Field and support audit requests related to Order, Partner Management and Billing processes
• Develop and maintain reports and dashboards for monitoring data quality and business performance
• Prepare and deliver formal/informal presentations to business stakeholders
• Drive continuous improvement initiatives for process standardization and optimization

BASIC QUALIFICATIONS

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

PREFERRED QUALIFICATIONS

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Fluent in Chinese to support Greater China Region shared tasks

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.