Order to Cash Associate

PRIMESTAFF MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Representative. The role involves responding to customer inquiries, processing orders using SAP, and managing accounts. Ideal candidates should have 'A' Level education, great problem-solving skills, and at least 1 year of customer service experience.

Qualifications

• Minimum 1 year experience in warehouse customer service.
• Experience using SAP is required.
• Sound judgment and excellent problem-solving skills.

Responsibilities

• Promptly responding to customer queries via e-mail, live chat, video, phone.
• Processing clients' order with SAP Software.
• Managing LC negotiation with customers/bank.

Skills

Problem-solving

Teamwork

Judgment

Customer service

Education

Min 'A' Level

Tools

SAP

Job description

Responsibilities:

• Promptly responding to customer queries via e-mail, live chat, video, phone.

• Immediately escalating serious complaints or issues.

• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

• Processing clients' order with SAP Software.

• Organizing shipments, deliveries, import/export requests documentations (i.e. preliminary packing list, delivery note, POD, safety data sheet, bill of lading, AWB...)

• Accounting: creations of new customer accounts on SAP, creating invoices and monitoring payments deadlines.

• Chasing overdue invoices and advance payment

• Managing LC negotiation with customers/bank.

• Creating Purchase Requisition for non-standard materials and installation with direct contact with installers.

• Collection of documents for Export control procedure with relevant registration/record.

• Creation of Certificate of Origin and export documents.

• Collection of documents for regulations with relevant registration/record.

• Acts as a liaison between customers and management to enhance the overall customer experience.

• Support yearly stock take with the team at the 3rd party warehouse.

• Courier arrangement to bank or customer

• Learning new system/operation process/procedure

• Ensure on time order processing and deliveries to meet monthly sales target

• Work closely with Commercial team on Customer’s order issue

• Checking freight charges with Forwarder to support Commercial’s Sales quotation

Requirements:

• Min 'A' Level

• Min 1 year experience in warehouse customer service

• Sound judgment and excellent problem-solving skills

• Able to work in teamwork.

• Experience using SAP.

• Experience in a customer service role

EA Personnel Name: Jackie Ng

EA Personnel No: R22109024

EA License No: 95C5411