Order Processing Specialist

Sonova Group; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

A leading hearing solutions company in Singapore is seeking an Order Processing Specialist to manage invoicing, delivery, and sales statistics. The ideal candidate should hold a Diploma, have experience with ERP systems like SAP, and possess strong communication skills for handling customer inquiries. Join us in enhancing hearing health and ensuring excellent customer experiences.

Qualifications

• Applicants with similar job duties will have advantages.
• Beneficial to have basic accounting knowledge for processing of payment etc.
• Possess good written and oral communication skills to handle enquiries.

Responsibilities

• Prepare delivery order, tax invoice and loaner form.
• Liaising with Logistic team to ensure timely delivery.
• Maintain proper documentation of the order processed.

Skills

Good communication skills

Accounting knowledge

Experience with ERP systems

Positive attitude

Education

Minimum Diploma level

Tools

SAP

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Order Processing Specialist

158783

This position is involved in the sales billing process such as invoicing, sending invoices to customers, ensuring timely delivery to customers, customers sales statistic reporting and accounting for inventory which includes goods issues, stock take and variance reconciliation.

Working with various internal stakeholders (logistics/sales/customer service) to ensure the deliverables are completed effectively and efficiently.

Invoicing and delivery:

Prepare delivery order, tax invoice and loaner form. Liaising with Logistic team to ensure timely delivery to customers. Sending delivery orders and invoices to customers via email or hardcopy depending on customers’ requirements.

This role also includes recording usage of spare parts and updating the equipment card, and service contract as required by SAP B1 to close the billing process.

Follow up with customers’ enquiries relating to delivery and invoices.

Monitor receivables and collections:

Work with commercial team and liaising with customers to follow up on outstanding receivables and working with alternatives solutions for delinquent customers. This includes generating, preparing and sending monthly Statement of Accounts.

Maintain proper documentation of the order processed for audit purposes. Support in external/internal audit.

Reporting:

Prepare various reports such as monthly sales statistic report, sales MTD report 2-3 times per week, monthly inventory reporting, monthly loaner, monthly warranty reporting to support Sales and Finance.

Coordinate with the various departments to ensure smooth operation (required face-to-face communication with the sales and operation team)

Handle customers’ issue regarding invoicing or outbound matters.

Be responsible for all correspondences, filing, photocopying, recording, documentation.

Perform any administration duties assigned when required

Requirements:

Minimum Diploma level with related working experiences

Applicants with similar job duties will have advantages

Beneficial to have basic accounting knowledge for processing of payment etc.

Experience with transaction ERP system (SAP) preferred.

Possess a positive attitude and willingness to learn

Possess good communication skills (both written and oral) and interpersonal skills as required to handle internal and external customers’ enquiries daily.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.