Order Processing Assistant/Specialist

Sonova Singapore Private Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the technology sector is seeking a sales billing professional to oversee invoicing, monitor receivables, and coordinate with internal teams for efficient operations. This role requires strong communication skills and a proactive attitude, along with a diploma and relevant experience to handle customer inquiries and documentation. Successful candidates will thrive in a multicultural environment and engage in various administrative tasks to support the sales and finance teams.

Qualifications

• Minimum diploma level with related working experiences.
• Applicants with similar job duties will have advantages.
• Beneficial to have basic accounting knowledge.

Responsibilities

• Prepare delivery orders and invoices, liaise with logistics for timely delivery.
• Monitor receivables and prepare monthly Statement of Accounts.
• Coordinate with various departments to ensure smooth operations.

Skills

Communication skills

Interpersonal skills

Positive attitude

Willingness to learn

Education

Diploma in relevant field

Tools

SAP

Job description

This position is involved in the sales billing process such as invoicing, sending invoices to customers, ensuring timely delivery to customers, customers sales statistic reporting and accounting for inventory which includes goods issues, stock take and variance reconciliation.

Working with various internal stakeholders (logistics/sales/customer service) to ensure the deliverables are completed effectively and efficiently.

Invoicing and delivery:

• Prepare delivery order, tax invoice and loaner form. Liaising with Logistic team to ensure timely delivery to customers. Sending delivery orders and invoices to customers via email or hardcopy depending on customers’ requirements.

• This role also includes recording usage of spare parts and updating the equipment card, and service contract as required by SAP B1 to close the billing process.

• Follow up with customers’ enquiries relating to delivery and invoices.

Monitor receivables and collections:

• Work with commercial team and liaising with customers to follow up on outstanding receivables and working with alternatives solutions for delinquent customers. This includes generating, preparing and sending monthly Statement of Accounts.

• Maintain proper documentation of the order processed for audit purposes. Support in external/internal audit.

Reporting:

• Prepare various reports such as monthly sales statistic report, sales MTD report 2-3 times per week, monthly inventory reporting, monthly loaner, monthly warranty reporting to support Sales and Finance.

Administrative task:

• Coordinate with the various departments to ensure smooth operation (required face-to-face communication with the sales and operation team)

• Handle customers’ issue regarding invoicing or outbound matters.

• Be responsible for all correspondences, filing, photocopying, recording, documentation.

• Perform any administration duties assigned when required

Requirements:

• Minimum Diploma level with related working experiences

• Applicants with similar job duties will have advantages

• Beneficial to have basic accounting knowledge for processing of payment etc.

• Experience with transaction ERP system (SAP) preferred.

• Comfortable working in different multicultural team

• Possess a positive attitude and willingness to learn

• Possess good communication skills (both written and oral) and interpersonal skills as required to handle internal and external customers’ enquiries daily.

By responding to Sonova’s advertisement, consent is considered given to Sonova to collect the required personal data for the purpose of recruitment with expectation that Sonova will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret that only shortlisted candidates will be notified.