Order Operations Specialist

Tesla; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tesla is looking for an experienced operations candidate to lead its Order Operations team in Singapore. The role involves managing vehicle sales and delivery processes, collaborating with various departments, and improving workflows through automation. The ideal candidate should have a strong background in order operations or logistics, excellent time management skills, and the ability to work collaboratively in a dynamic environment.

Qualifications

• Experience in order operations, logistics, or related roles.
• Proficient in English and fluent in relevant local language.
• Strong understanding of CRM systems.

Responsibilities

• Collaborate with stakeholders to improve workflows.
• Manage the vehicle registration process and ensure compliance.
• Prioritize and manage multiple projects in a fast-paced environment.

Skills

Time Management

Problem-Solving

Communication

Attention to Detail

Team Collaboration

Tools

CRM Systems

Job description

What To Expect

Tesla is seeking an experienced operations candidate to run its Order Operations team. The team owns processes related to vehicle sales and delivery, tracks all orders from deposit to revenue recognition, and manages the vehicle registration process. This role requires collaboration with regional and functional management to ensure exceptional support to internal departments and the best customer experience.

What You'll Do

1. Collaborate with stakeholders in Sales, Delivery, Logistics, and Operations to improve workflows and minimize errors. Initiate automation programs to reduce manual effort and improve efficiency.
2. Provide and implement cross-functional operational solutions for new business models and sales initiatives.
3. Manage the vehicle registration process, including the Land Transport online system, number plate management, fee calculation, document generation, and fee/payment reconciliation.
4. Manage the Certificate of Entitlement bidding and application process.
5. Ensure accurate record keeping and compliance with local vehicle trading regulations.
6. Establish performance reviews for new programs to track outcomes.
7. Prioritize and manage multiple projects with critical deadlines in a fast-paced environment.
8. Develop internal process documentation and guidance for customer-facing teams.
9. Participate in global projects as needed.
10. Perform ad-hoc duties as assigned by management.

What You'll Bring

1. Experience in order operations, logistics, or related roles.
2. Self-starter with excellent time management and attention to detail.
3. Strong understanding of CRM systems and leveraging IT resources for sales processes.
4. Ability to work well in a team and build relationships with external vendors.
5. High problem-solving skills.
6. Excellent oral and written communication skills.
7. Proficiency in English and fluency in the relevant local language.