Order Management Specialist (12months Maternity Cover)

JOB SUMMARY:

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and West Elm. We successfully market our brands through three major channels – retail stores, catalogs, and the internet. One of the key growth strategies for Williams-Sonoma Inc. is global expansion. This expansion will be done through company-owned & operated stores/DTC channels, and through strategic franchise partnerships.

This position coordinates all end-to-end purchase order management activities and communicates with cross-functional teams for their assigned division(s) within a brand, for our Global business. This position also supports reports generation and analysis as needed.

KEY RESPONSIBILITIES:

Order management

1. Co-ordinate with Merchandise Planners and Franchise partners on order submission via Relex and Order Portal systems
2. Manage Purchase Order creation and update revisions in Netsuite system
3. Ensure purchase orders are successfully transmitted, received, and confirmed by vendors
4. Maintain accurate ship dates, quantities, costs, and descriptions in purchase orders
5. Monitor purchase order status, track production, shipping, and receiving status in GTN and POC Systems
6. Monitor and keep track of SKU pass emails to ensure purchase orders are issued in a timely manner
7. Communicate regularly with Franchise partners on purchase order status

Communication

1. Follow up on SKU setup process with Merchandising and Merchandise Operations teams, highlight and resolve SKU availability issues to support on-time purchase order creation
2. Communicate relevant ordering information, changes, and cancellations to purchase orders to Global partners, Sourcing team, and vendors
3. Liaise and work with cross-functional partners to track down & resolve shipments and transportation issues.
4. Ensure accurate ship dates, quantities, costs, and descriptions in purchase order revisions and communicate the changes to Global partners, Sourcing team, and vendors
5. Assist in resolving all queries pertaining to orders through communications with WSI cross-functional partners, including Customs, Transportation, Freight Forwarder, Sourcing, and QA

Reporting and analysis

1. Generate reports as needed.
2. Perform analysis of shipment timing to support monthly revenue forecast.

Other responsibilities

1. Attend cross-functional calls with Global merchants and Franchise partners.
2. Complete other duties and responsibilities as assigned by supervisor

QUALIFICATIONS:

1. Candidate must possess a tertiary qualification with 1-2 years of retail experience in a Merchandising and/or Purchasing role
2. Proficient in Microsoft Excel and strong in analytical skills
3. Meticulous and detail-oriented with strong follow-through
4. Strong organizational skills & ability to multi-task
5. Demonstrate sense of urgency & ability to seek-out solutions
6. Superior written, communication & listening skills
7. Ability to work in a fast-paced, collaborative environment
8. Willingness to learn