Order Management Manager

Hays Specialist Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Order Management Manager to lead a dynamic team focused on enhancing customer satisfaction and optimizing supply chain processes. This role involves mentoring a high-performing team, overseeing order processing, and driving continuous improvement initiatives. The ideal candidate will possess strong analytical and communication skills, and a proven track record in managing operations effectively. Join a collaborative environment that values growth and innovation, where your contributions will make a significant impact on the company's success.

Qualifications

• Mindset for continuous improvement and process automation.
• 5+ years in order management or similar roles.

Responsibilities

• Lead and mentor the customer service team in ASEAN.
• Oversee order processing and enhance customer satisfaction.
• Coordinate with supply chain and optimize inventory management.

Skills

Team Leadership

Analytical Skills

Communication Skills

Customer Service

Job description

Your new company

Our client is a leading global provider of interconnect solutions, specialising in the design, manufacturing, and supply of a wide range of connectors and cable assemblies. They are looking for an Order Management Manager to join their dynamic team.

Your new role

1. Lead and Develop Team: Mentor the customer service team in ASEAN, set KPIs, and conduct training.
   
2. Manage Operations: Oversee order processing, handle customer inquiries, and improve satisfaction.
   
3. Coordinate Supply Chain: Optimise stocking programs, work with 3PL providers, and monitor inventory.
   
4. Enhance Processes: Automate workflows, integrate EDI solutions, and drive continuous improvement.
   
5. Support Financial Goals: Maximise order fulfilment, resolve payment issues, and report on trends.
   

What you'll need to succeed

1. At least 5 years in a similar position.
   
2. Proven ability to lead and develop high-performing teams.
   
3. Strong analytical skills to resolve customer and operational issues.
   
4. Ability to support sales targets and manage financial discrepancies.
   
5. Strong communication skills as you will be dealing with stakeholders across levels.
   

What you'll get in return

A dynamic and collaborative team environment that fosters growth and innovation.

What you need to do now

If you're keen on pursuing this exciting opportunity, please send a copy of your CV (word document) to [e-mail] (Registration ID No.R25128636) EA Licence No.: 07C3924

Company's Registration number: 200609504D