Order Management Executive

Eadeco (Singapore) Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading logistics company is seeking a motivated Order Management Specialist to oversee the accuracy of orders and collaborate across departments. The ideal candidate will possess a diploma, with 1-2 years of experience in order management or customer service, and strong communication skills. This role offers opportunities to work in a dynamic environment and contribute to enhanced operational efficiency.

Qualifications

• 1-2 years of experience in order management or customer service.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Review and process orders for accuracy in product details and pricing.
• Collaborate with departments to resolve order fulfilment and stock issues.
• Generate and maintain order status reports for timely delivery.

Skills

Attention to Detail

Organizational Skills

Communication Skills

Education

Diploma in Business Administration or related field

Job description

Key Responsibilities:

• Review and process orders, ensuring accuracy in product details, quantities, and pricing.
• Maintain and update order information, including shipment dates, order revisions, and special requirements.
• Collaborate with Merchandising and Warehouse department to resolve issues related to order fulfilment and stock availability.
• Communicate order changes, delays, or fulfilment issues to relevant stakeholders, including internal teams and external partners.
• Generate and maintain order status reports, tracking the progress of orders to ensure timely delivery.
• Act as the point of contact for internal stakeholders and Franchise partners regarding order fulfilment, delivery timelines, and any order-specific inquiries.

Qualifications:

• Diploma in Business Administration, Supply Chain, or related field.
• 1-2 years of experience in an order management, fulfilment, or customer service role.
• Strong attention to detail and organizational skills.
• Excellent communication skills with the ability to work across teams.
• Ability to work in a fast-paced environment and manage multiple priorities.