Order Fulfilment Customer Service Coordinator – Medical Devices (SAP/Oracles)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading Japanese Medical Device multinational company as a Customer Service Coordinator. You will play a crucial role in managing customer orders, ensuring delivery efficiency, and supporting the Sales team to maintain high customer satisfaction. Your expertise in logistics and strong communication skills will contribute to this dynamic team environment.

Qualifications

• 3–5 years in order processing/logistics coordination, preferably in medical device or healthcare.
• Fluency in Mandarin to liaise with Chinese-speaking clients.

Responsibilities

• Enter and verify customer purchase orders in SAP/Oracle.
• Track and monitor order fulfilment and shipping status.
• Coordinate with Procurement, Warehouse, and Finance.

Skills

Attention to detail

Coordination skills

Fluency in Mandarin

Education

Tertiary education

Tools

SAP

Oracle

Job description

Customer Service Coordinators (12 mths direct contract)

Mon-Fri: 8.30am-5pm

Monthly Salary:

• Junior Coordinator: $3,200 – $3,400

• Senior Coordinator: $3,500 – $3,800
  Completion Bonus: 1-month salary upon successful completion of contract

Join a globally recognized Japanese Medical Device MNC known for delivering life-saving technologies across the healthcare industry. Be part of a newly formed team supporting an exciting brand acquisition!

Key Responsibilities:

• Enter and verify customer purchase orders in SAP/Oracle

• Track and monitor order fulfilment, shipping status, and backlog

• Coordinate with Procurement, Warehouse, and Finance to ensure timely and accurate delivery and invoicing

• Respond to customer inquiries via phone and email professionally and promptly

• Support the Sales team to maintain high levels of customer satisfaction and trust

Requirements:

• Tertiary education with 3–5 years of order processing/logistics coordination experience, preferably in the medical device or healthcare industry

• Familiarity with SAP or Oracle systems for sales order entry and fulfilment tracking

• Able to communicate fluently in Mandarin, to liaise with Chinese-speaking clients

• Strong attention to detail and coordination skills

• Singaporeans only

Wang Chloe | R23118712
RecruitFirst Pte Ltd (13C6342)