Order Fulfilment Assistant

iMin Technology; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented Order Processing Specialist to ensure seamless order management and customer satisfaction. This role involves receiving and verifying customer orders, managing inventory, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment and possess strong organizational and communication skills. Join a dynamic team where your contributions will directly impact customer experiences and operational efficiency. If you are eager to learn and improve processes, this is the perfect opportunity for you!

Qualifications

• High school diploma required; associate or bachelor's degree preferred.
• Experience in order processing or customer service roles preferred.

Responsibilities

• Receive and review customer orders, ensuring accuracy and prompt entry.
• Monitor inventory levels and assist in maintaining accurate records.
• Serve as a point of contact for customer inquiries and concerns.

Skills

Order Processing

Inventory Management

Customer Service

Process Improvement

Microsoft Office Suite

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

Order Management Systems

Job description

• Order Processing:Receive and review customer orders submitted via various channels (e.g., online, email, phone). Verify order accuracy, including product details, pricing, and shipping information. Enter orders into the system accurately and promptly, ensuring adherence to established procedures. Coordinate with sales, warehouse, and logistics teams to resolve any order discrepancies or issues.
• Inventory Management:Monitor inventory levels and stock availability to fulfill customer orders in a timely manner. Assist in maintaining accurate inventory records and conducting regular stock counts or audits. Communicate with suppliers or vendors to replenish stock and ensure adequate inventory levels. Collaborate with the procurement team to forecast demand and manage inventory replenishment processes.
• Order Fulfillment:Prepare and pack orders for shipment, ensuring items are correctly labeled and packaged securely. Coordinate with shipping carriers to arrange pickups and track shipments to ensure on-time delivery. Generate shipping labels, packing slips, and other necessary documentation for outgoing orders. Resolve any shipping issues or delivery delays, communicating proactively with customers as needed.
• Customer Service:Serve as a point of contact for customer inquiries regarding order status, shipping updates, and product availability. Provide timely and professional responses to customer inquiries via email, phone, or online chat. Address customer concerns or complaints regarding order fulfillment promptly and effectively. Work collaboratively with the customer service team to ensure a positive customer experience.
• Process Improvement:Identify opportunities to streamline and improve order processing and fulfillment workflows. Collaborate with cross-functional teams to implement process enhancements and efficiency improvements. Provide feedback and suggestions for system enhancements or automation to enhance order fulfillment processes.
  
  

Requirements

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in order processing, fulfillment, or customer service roles preferred.
• Proficiency in computer applications, including order management systems and Microsoft Office Suite.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, with a customer-centric mindset.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Willingness to learn and contribute to process improvement