Order Fulfillment Executive (Korean Speaking for Korean Customers)

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a dedicated individual to manage customer production orders and enhance customer satisfaction within a supply chain context. The role requires effective communication with Korean-speaking customers and encompasses responsibilities in logistics, planning, and relationship management. Candidates should possess a relevant diploma or degree, alongside strong interpersonal skills and problem-solving abilities for this dynamic environment.

Qualifications

• 3 years of working experience in a sub-contractor environment preferred.
• Proficiency in Korean language (Spoken & Written) for liaising with Korean customers.
• Strong background in Supply Chain, particularly in production planning.

Responsibilities

• Manage customer production order releases including weekend support if required.
• Drive Customer Service Index to improve operational indices.
• Acknowledge purchase orders within 24 hours and maintain proper records in SAP.

Skills

Production Planning

Logistics

Customer Service

Business Communication

Problem Solving

Interpersonal Skills

ERP Operations

Scheduling

Education

Diploma / Degree in any discipline

Job description

Job Description:

Job :

Manage Customer production order releases inclusive weekend support if require.

Drive Customer Service Index to improve operational indices for customers.

Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.

Assist Account Manager with customers material liability (EXOB Excess and Obsolescence) to minimize revenue exposure.

Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.

Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes.

Handle with Shipping on inbound/outbound requests.

Make arrangements for customer visits and maintain good relationships with customer

Requirement :

Diploma / Degree in any discipline.

Proficiency in Korean language (Spoken & Written) to liaise with Korean speaking customers in Korea.

3 years of working experience in sub-contractor environment preferred.

Strong Supply Chain background, experience in production planning.

Preferably experienced in the area of Customer Service & Planning in manufacturing environment.

Friendly, patient, good interpersonal and communication skills.

Possess problem solving capability.

Required Skills:

ERP Operations Resume Production Planning Logistics PowerPoint Excel Salary Supply Reason Electronics LTD MS Word Scheduling Email Planning Engineering Microsoft Office Customer Service Business Communication