Oracle CRM Manager (IT)

KULICKE & SOFFA PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in the semiconductor industry seeks a CRM Manager to lead the strategic direction and implementation of their CRM systems across Oracle Fusion and EBS platforms. The role involves managing system enhancements, ensuring compliance, and collaborating with business stakeholders to optimize operations. Ideal candidates should have significant experience in Oracle CRM modules and a strong understanding of SOX requirements, along with excellent communication and problem-solving skills.

Qualifications

• 8+ years of experience in Oracle EBS CRM modules.
• 3+ years hands-on experience with Oracle Fusion CRM.
• Solid understanding of SOX compliance and controls.

Responsibilities

• Lead management of Oracle Fusion CRM and Oracle EBS.
• Collaborate with stakeholders to deliver enhancements.
• Ensure SOX compliance and oversee system operations.

Skills

Oracle EBS CRM

Oracle Fusion CRM/CX

SOX compliance

Project management

Stakeholder management

Communication

Problem-solving

Education

Bachelor’s degree in information technology

Oracle certifications (Fusion CX)

Tools

Oracle Integration Cloud

Job description

Overview:

Reporting to the Senior Manager, ERP this position is responsible for providing vision, leadership, planning, project coordination and management for the development of a cost-effective Customer Relationship Management (CRM) while concurrently facilitating efficient operations to meet current and future business needs of the system.

As a CRM Manager, you will be responsible for leading the strategic direction, implementation, and operational excellence of the CRM landscape across both Oracle Fusion and Oracle E-Business Suite (EBS) platforms. This role ensures that CRM systems effectively support business processes, comply with audit and control standards (including SOX), and evolve to meet future needs.

Responsibilities:

• Lead the end-to-end management of Oracle Fusion CRM and Oracle EBS CRM modules, ensuring system reliability, scalability, and alignment with business objectives.
• Collaborate with business stakeholders to understand requirements, propose solutions, and deliver enhancements across the CRM landscape.
• Manage and support implementations, upgrades, and system rollouts as part of broader ERP transformation initiatives.
• Ensure SOX compliance and proper controls are built into all CRM processes and system changes.
• Oversee day-to-day operations, including incident management, system optimization, and user support.
• Partner with internal stakeholders and external vendors to deliver CRM projects on time and within budget.
• Ensure robust integration between CRM systems and other enterprise platforms.
• Mentor team members and contribute to knowledge sharing across the ERP team.

Qualifications:

• 8+ years of experience in Oracle EBS CRM, including modules such as CPQ, Service, Sales, or Contracts.
• 3+ years of hands-on experience with Oracle Fusion CRM/CX (e.g., Sales, Service, or Marketing).
• Proven experience in ERP implementation and rollout projects, including business process design, testing, deployment, and post-go-live support.
• Solid understanding of SOX compliance, controls, and audit requirements in an enterprise IT environment.
• In-depth knowledge of Oracle Fusion CX applications (Sales Cloud, Service Cloud, etc.).
• Strong familiarity with Oracle EBS CRM modules and customer data models (e.g., Installed Base, Service Contracts).
• Experience with Oracle Integration Cloud (OIC).
• Capable of writing functional specifications and coordinating with technical teams on development and integrations.
• Bachelor’s degree in information technology, Computer Science, Business, or a related field.
• Oracle certifications (Fusion CX) are a strong advantage.
• Demonstrates strong initiative and independence in task execution; able to work autonomously, seeking managerial guidance only when faced with significant blockers or strategic decisions.
• Excellent communication and stakeholder management abilities.
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Comfortable leading cross-functional teams and engaging with senior business users & stakeholders.
• Takes ownership of deliverables and follows through without the need for close supervision.
• Builds positive working relationships across departments, promotes knowledge sharing, and fosters teamwork.
• Knowledge of customer data governance and CRM analytics.

Company Overview:

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity:

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.