Oracle CRM Application IT Manager

Adecco; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading company in the semiconductor industry is seeking a CRM Application IT Manager with extensive experience to oversee the planning and management of a CRM system. The ideal candidate will have a strong background in Oracle Fusion and project management, with the ability to lead teams effectively, ensuring integration with business needs and operational efficiency.

Qualifications

• At least 8 years of relevant experience, including 3 years in a managerial role.
• Expertise in CRM software, especially Oracle Fusion preferred.
• Background in project management is essential.

Responsibilities

• Lead planning and development of CRM system for business needs.
• Manage a team to drive application projects and ensure delivery.
• Prepare project cost estimates and schedules.

Skills

CRM software expertise

Project management

Team management

Analytical skills

Communication

Education

Degree in Computer Science

PMP or SCRUM Master certification

Tools

Oracle Fusion

Job description

Adecco is partnering with an established semiconductor company and they are looking for a CRM Application IT Manager (Oracle Fusion) to join the Team!

The Job:

• Lead the planning, development, and management of a cost-effective CRM system to support business needs.
• Work closely with customer service teams to implement CRM solutions, manage reporting, and provide analysis.
• Lead a team of analysts and developers to drive and manage multiple application projects, ensuring smooth delivery of functional services across the organization.
• Provide regular and ad-hoc reporting, manage the support backlog, and oversee operational tickets, prioritize and resolve issues as necessary.
• Develop a scalable solution and ensure seamless integration with back-office systems.
• Document business requirements, process flows, and create training materials while ensuring compliance with the company's architecture.
• Monitor service level performance, address user satisfaction issues, and prepare project development cost estimates and schedules.
• Mentor and coach team members, work closely with senior management, and provide insights to improve customer service efficiency.

Requirements:

• The candidate should have at least 8 years of relevant experience, including 3 years in a managerial role overseeing global site implementations.
• Experience with CRM software, particularly Oracle Fusion, and knowledge of the Manufacturing, Electronics, or Semiconductor industries are preferred.
• A background in project management, ideally with PMP or SCRUM Master certification, is also required.
• A recognized degree in Computer Science, Information Technology, or a related field, along with strong communication and team management skills, is essential.

Lim Jia Yi
EA License No: 91C2918
Personnel Registration Number: R24119814