Ops–Tech Integration / Business Transformation Lead, Information Technology Div

Ministry of Law, Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ministry of Law, Singapore seeks an Ops–Tech Integration/Business Transformation Lead to partner with MinLaw divisions to drive process improvement, digitalisation, AI, automation and analytics. You translate opportunities into viable transformation initiatives and bridge business operations with technology, defining requirements and realising measurable benefits.

You will coordinate validation, testing, pilots and rollout, while ensuring governance, cybersecurity and Responsible AI

Qualifications

• Degree in Computer Science, Software Engineering, or a related field, with at least 5 years of relevant experience in business analysis, business transformation, process improvement, digitalisation, technology delivery, consulting or related roles.
• Strong ability to understand business operations, identify root causes and translate operational challenges into improvement opportunities.
• Experience analysing and redesigning business processes and developing clear business and functional requirements.
• Experience working with multidisciplinary teams across business, technology and vendors to implement digital solutions.
• Strong stakeholder engagement, facilitation and communication skills.
• Experience supporting testing, implementation, change management and user adoption.
• Ability to define and track measurable operational and business outcomes.
• Exposure to AI, automation, analytics or emerging digital technologies would be advantageous.
• Understanding of cybersecurity, privacy, data governance and Responsible AI considerations would be useful.

Responsibilities

• Partner business divisions to understand operational priorities, challenges and opportunities for process and technology-enabled improvement.
• Analyse existing business processes and identify opportunities for simplification, redesign, automation and digitalisation.
• Assess and shape potential AI, automation, analytics and digital use cases based on business value, feasibility and organisational readiness.
• Translate business and operational needs into clear requirements, use cases and implementation approaches.
• Work with ITD, product teams, engineers and vendors to evaluate solution options and ensure they address intended business outcomes.
• Coordinate business activities across requirements validation, testing, pilot implementation and rollout.
• Drive stakeholder engagement, communications and user adoption to embed new solutions and ways of working.
• Define success measures and track adoption, productivity improvements, service outcomes and other realised benefits.
• Support governance, risk, cybersecurity, privacy, data governance and Responsible AI requirements relevant to the initiative.

Skills

Systems Thinking

Deep Critical Thinking

Co-create and Co-deliver with Stakehld

Ownership and Outcome Orientation

Learning Agility and Adaptability

Business Analysis

Business Development & Needs Analysis

Business Process Transformation

Change & Adoption Management

Benefits Realisation Management

Education

Degree in Computer Science or Software Engineering

Job description

What The Role Is

As a Ops–Tech Integration/Business Transformation Lead, you will work closely with MinLaw business divisions to identify opportunities for process improvement, digitalisation, Artificial Intelligence, Automation and Analytics ("3As"), and translate these opportunities into viable transformation initiatives.

As a Ops–Tech Integration/Business Transformation Lead, you will work closely with MinLaw business divisions to identify opportunities for process improvement, digitalisation, Artificial Intelligence, Automation and Analytics ("3As"), and translate these opportunities into viable transformation initiatives.

You will serve as the bridge between business operations and technology, helping business divisions clarify problems, redesign processes, shape requirements and work with ITD, and relevant delivery teams to implement effective solutions.

This role takes a broader view across opportunity identification, business process transformation, implementation, adoption and benefits realisation.

What You Will Be Working On

• Partner business divisions to understand operational priorities, challenges and opportunities for process and technology-enabled improvement.
• Analyse existing business processes and identify opportunities for simplification, redesign, automation and digitalisation.
• Assess and shape potential AI, automation, analytics and digital use cases based on business value, feasibility and organisational readiness.
• Translate business and operational needs into clear requirements, use cases and implementation approaches.
• Work with ITD, product teams, engineers and vendors to evaluate solution options and ensure they address intended business outcomes.
• Coordinate business activities across requirements validation, testing, pilot implementation and rollout.
• Drive stakeholder engagement, communications and user adoption to embed new solutions and ways of working.
• Define success measures and track adoption, productivity improvements, service outcomes and other realised benefits.
• Support governance, risk, cybersecurity, privacy, data governance and Responsible AI requirements relevant to the initiative.

What We Are Looking For

• Key Competencies*
  [Systems Thinking] - Connect operational issues with the broader business, policy, process and technology context and identify dependencies across systems and stakeholders.
  [Deep Critical Thinking] - Analyse complex or ambiguous issues, identify root causes and trade-offs, and develop practical, evidence-based recommendations.
  [Co-create and Co-deliver with Stakeholders] - Work collaboratively across business, policy and technology teams to shape solutions, resolve constraints and deliver shared outcomes.
  [Ownership and Outcome Orientation] - Take accountability for progressing initiatives and maintain focus on measurable operational improvements and realised benefits.
  [Learning Agility and Adaptability] - Develop and apply knowledge of emerging technologies and transformation approaches, adapting solutions as business needs and operating conditions evolve.
  *Functional Competencies*
  [Business Analysis] - Analyse business needs, processes and requirements and translate them into clear solution requirements and implementation approaches.
  [Business Development & Needs Analysis] - Identify and assess technology-enabled opportunities based on operational needs, expected value, feasibility and organisational readiness.
  [Business Process Transformation] - Analyse and redesign business processes to simplify operations, improve service delivery and enable effective use of technology.
  [Change & Adoption Management] - Plan and drive stakeholder engagement, communications, readiness and adoption activities to embed new processes, technologies and ways of working.
  [Benefits Realisation Management] - Define success measures and track adoption, operational improvements and realised benefits to ensure initiatives achieve their intended outcomes.
  *Requirements*
  Degree in Computer Science, Software Engineering, or a related field, with at least 5 years of relevant experience in business analysis, business transformation, process improvement, digitalisation, technology delivery, consulting or related roles.
  Strong ability to understand business operations, identify root causes and translate operational challenges into improvement opportunities.
  Experience analysing and redesigning business processes and developing clear business and functional requirements.
  Experience working with multidisciplinary teams across business, technology and vendors to implement digital solutions.
  Strong stakeholder engagement, facilitation and communication skills.
  Experience supporting testing, implementation, change management and user adoption.
  Ability to define and track measurable operational and business outcomes.
  Exposure to AI, automation, analytics or emerging digital technologies would be advantageous.
  Understanding of cybersecurity, privacy, data governance and Responsible AI considerations would be useful.
  Successful candidates will be offered a 1-year contract in the first instance.