Ops Support Executive, EUC & Svc Desk (Ignite ITE Graduate Programme)

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking technology services firm as an Ops Support Executive in End User Computing. This role is pivotal in ensuring the smooth operation of client platforms, where you'll handle installations, troubleshoot issues, and monitor service levels. The company fosters growth through comprehensive training and the Ignite Work-Study Diploma Programme, making it an ideal opportunity for fresh graduates to kickstart their careers. Embrace a culture of learning and development while contributing to impactful projects across Asia Pacific. If you're ready to advance your career in a supportive environment, this is the perfect role for you.

Qualifications

• Familiarity with iOS and Android devices is preferred.
• Experience in enterprise desktop support is advantageous.

Responsibilities

• Install and support daily operations for client platforms.
• Troubleshoot client platform issues and respond to incidents.

Skills

Communication Skills

Interpersonal Skills

Troubleshooting

Enterprise Desktop Support

Education

Nitec/Higher Nitec in IT-related discipline

Tools

Microsoft Windows OS

Microsoft Office Suite

Cloning Tools

MAC OS

Antivirus/Malware Software

Job description

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NCS’s mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 12,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our NEXT capabilities of digital, cloud, platforms as well as our core offerings in Applications, Infrastructure, Engineering, and Cyber Security provide end-to-end technology solutions and services to our clients.

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.

Our Ignite Work-Study Diploma Programme will enable you to kickstart your career and gain valuable hands-on experience while attaining a nationally recognised Diploma.

As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:

1. Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
2. Perform troubleshooting for client platform related problems.
3. Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
4. Perform service requests related to client platforms.
5. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
6. Involve in client platform implementation/upgrade projects.

The ideal candidate should possess:

1. Familiarity with the use of iOS and Android devices.
2. Good communication and interpersonal skills.
3. Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage.
4. Nitec/Higher Nitec in an IT-related discipline.

Explore exciting career opportunities with NCS and kick-start your journey towards success. As a fresh graduate, you will have access to our Ignite Graduate Programme, which offers professional coaching, comprehensive training, and clear career tracks to help you achieve your full potential. Join our team and experience #ncslife today!

We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.