ops support executive

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology firm in Singapore is seeking candidates for a role focused on the construction, testing, and management of client platforms. Key responsibilities include troubleshooting, incident resolution, and service level monitoring. The ideal candidate will contribute to projects involving platform upgrades and provide technical advice. Strong organizational and communication skills are essential for managing client expectations and ensuring service delivery standards are met.

Responsibilities

• Responsible for the construction, testing, installation, operations & facility management of client platforms.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents and provide resolutions.
• Monitor service level agreements and maintain system configurations.

Job description

Responsibilities

• Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.