Ops Support Analyst [US Tech MNC/ UP 4.6k]

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading tech company is seeking an Operations Support Specialist to provide operational support in a technical environment. The ideal candidate will demonstrate strong SQL skills, experience in data analysis and visualization, and a customer-oriented mindset. This role involves reviewing operational issues, tracking performance metrics, and supporting cross-functional teams to drive improvements.

Qualifications

• 2-4 years of experience providing operations support in a technical environment.
• Experience in building advanced SQL queries and dashboards.
• Strong understanding of Operational Metrics and KPIs.

Responsibilities

• Review operational issues and determine technology or process corrections needed.
• Track and report on operational performance and conduct data analysis.
• Run daily standup meetings and manage customer support tickets.

Skills

SQL

Problem Solving

Data Visualization

Customer Orientation

Attention to Detail

Multitasking

Interpersonal Skills

Job description

The Opportunity

• Adecco is partnering our client, a renowned Tech MNC to search for an Operations Support Specialist
• The ideal candidate needs to be able to thrive in a technical environment, providing quality operation support
• SQL will be an vital tool - there will be technical assessment for this skillset
• Apply now to be part of a high impact team!

The Talent

• 2-4 years of experience providing operations support in a technical environment with strong understanding of Operational Metrics and Key Performance Indicators to measure success of a team.
• Demonstrated creative problem-solving approach and experience in using data visualization technologies to help drive business insights.
• Experience in building advanced SQL queries and dashboards to find operational trends and root cause by dice and slicing data.
• Customer-oriented mindset with demonstrated understanding and empathy
• High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Collaborative team player with "get it done" attitude
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
• Excellent verbal and written communication skills and demonstrate attention to detail

The Job

• Review operational issues and determine if a technology (product) solution is required or a process correction needs to be made. Identify opportunities to improve business practices and drive internal process improvements.
• Track and report on operational performance for the global team and conduct data analysis regularly to identify trends and areas of improvements.
• Run daily standup meetings and monitor and manage daily customer support tickets for prioritization and triage.
• Assist in creating Business Review content for leadership meetings.
• Ensure the team adheres to established processes and protocols while staying informed about any updates or changes. Proactively highlight any deviations that affect our quality of support both internally and with vendors.
• Identify and address any roadblocks or issues that may impact operations
• Update meta status page for product issues when needed
• Support daily hand-over activities between different regions
• Coordinate with the team and prepare regional monthly meeting content
• Coordinate customer notifications on expiring API product version Projects
• Document learnings and share operational insights to cross-functional teams.

Next Step

• Send your updated resume to: [e-mail]
• We regret to inform that only shortlisted candidates will be contacted

Jason Lew Hong Kang

EA Licence Number: 91C2918

Personnel Registration Number: R1876435