Ops Strategy Lead: AI & Chatbot Transformation

Airwallex; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A fintech leader in Singapore is looking for a collaborative professional to lead AI-driven customer support initiatives. You will drive projects from concept to execution within a fast-paced environment. This role requires 3-5 years of experience, a data-driven mindset, and strong stakeholder management skills. Join us to transform the customer experience with innovative solutions while working alongside a talented team. Diverse backgrounds are encouraged to apply.

Qualifications

• 3-5 years of experience in a fast-growing tech startup or consulting.
• Proven record of leading digitization or transformation projects.
• Strong analytical skills and ability to leverage data.

Responsibilities

• Lead AI-driven customer support projects and chatbot development.
• Ensure stakeholder alignment and deliver project outcomes.
• Monitor performance and implement improvements for scalability.

Skills

Self-driven

Collaborative

Problem-solving

Data-driven mindset

Stakeholder management

Communication skills

Education

Bachelor’s degree or equivalent

Tools

AI/NLP technologies

Chatbot platforms

Job description

A fintech leader in Singapore is looking for a collaborative professional to lead AI-driven customer support initiatives. You will drive projects from concept to execution within a fast-paced environment. This role requires 3-5 years of experience, a data-driven mindset, and strong stakeholder management skills. Join us to transform the customer experience with innovative solutions while working alongside a talented team. Diverse backgrounds are encouraged to apply.