Operations Team Lead @ Woodlands [Full-time / Gross Up to $3350 per month]

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading operations firm in Singapore is seeking an Operations Team Lead to guide a dynamic frontline team and deliver exceptional service. Responsibilities include overseeing ground operations, managing staff, and ensuring adherence to safety protocols. The ideal candidate has supervisory experience and excellent communication skills. This position offers a challenging role in a fast-paced environment.

Qualifications

• 1-2 years of supervisory experience, preferably in operations or customer service.
• Ability to manage sensitive information with discretion and uphold confidentiality.

Responsibilities

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination.
• Address operational issues swiftly and make timely decisions to reduce disruptions.
• Ensure adherence to safety protocols, security measures, and operational procedures.

Skills

Strong multitasking abilities

Attention to detail

Excellent communication skills

Education

Minimum of GCE A Level or Diploma in any field

Job description

Join us as Operations Team Lead,where you’ll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go-to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast-paced, high-traffic environment.

• Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination

• Address operational issues swiftly and make timely decisions to reduce disruptions

• Ensure adherence to safety protocols, security measures, and operational procedures

• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)

• Handle emergencies and critical situations, executing contingency plans as per SOPs

• Maintain and ensure the functionality of office and communication equipment

• Prepare and submit daily reports and documentation as required

• Undertake additional tasks as assigned by the Supervisor
  

Key Requirements:

• Minimum of GCE A Level or Diploma in any field

• 1-2 years of supervisory experience, preferably in operations or customer service

• Strong multitasking abilities, attention to detail, and excellent communication skills

• Ability to manage sensitive information with discretion and uphold confidentiality
  

Interested applicants, please email to [e-mail]

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R1103939
EA Personnel Name: Ng Hui Jun