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Operations Team Lead [Customer Service]

PERSOL

Singapore

On-site

SGD 60,000 - 80,000

Full time

3 days ago
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Job summary

A leading organization in Singapore’s transportation sector is seeking motivated individuals for a supervisory role in operations. The ideal candidate will assist in overseeing ground operations, ensuring safety protocols are followed, and addressing any operational issues. Applicants should have a minimum of GCE A Level or Diploma and 1-2 years of supervisory experience, demonstrating strong multitasking and communication skills. The position requires a 4 days work schedule with alternating night and morning shifts.

Qualifications

  • 1-2 years of supervisory experience in operations or customer service.
  • Ability to handle sensitive information with discretion.

Responsibilities

  • Assist the Supervisor in overseeing ground operations.
  • Address operational issues promptly.
  • Ensure adherence to safety protocols.

Skills

Multitasking skills
Attention to detail
Communication abilities

Education

Minimum GCE A Level or Diploma

Job description

P-Serv is collaborating with our Client, a leading organization in Singapore’s transportation sector, to recruit motivated individuals to join their team. If you excel in leadership and have a passion for Operations, we want to hear from you!

Key Responsibilities:

  • Assist the Supervisor in overseeing ground operations, including staff allocation and task coordination

  • Address operational issues promptly and make swift decisions to minimize disruptions

  • Ensure adherence to safety protocols, security measures, and operational procedures

  • Effectively delegate workloads and provide training and guidance to Customer Service Officers (CSOs)

  • Respond to emergencies and urgent situations, implementing contingency plans as outlined in SOPs

  • Maintain the functionality of office and communication equipment

  • Prepare and submit daily reports and statements in the required format

  • Perform additional duties as assigned by the Supervisor

Key Requirements:

  • Minimum GCE A Level or Diploma in any discipline

  • 1-2 years of supervisory experience, ideally in operations or customer service

  • Strong multitasking skills, keen attention to detail, and excellent communication abilities

  • Ability to handle sensitive information with discretion and maintain confidentiality

Working Hours:

  • 4 days work, 2 days off (Morning: 10am-10pm, Night: 10pm-10am)

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Abdul Rahman

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