Operations System Specialist

Responsibilities
ERP/WMS Management and Maintenance

• Oversee and maintain operational systems (e.g. ERP - Netsuite/CIN7, Shopify and etc) and ensure systems are updated, secure and functioning as intended.
• Implement updates, upgrades and configurations to enhance efficiency.
• Manage data migration, system testing and user acceptance testing (UAT) to ensure a seamless transition to the new system.
• Gather and document business requirements, translating them into functional specifications for ERP configuration.
• Create, update and maintain T&C on Shopify to support promotions, discounts and other marketing initiatives while ensuring compliance with legal requirements.
• Troubleshooting and resolving system issues related to inventory management, order processing, and data synchronization across different platforms.
• Conduct end-to-end testing and website (QA), including order placement, payment processing and shipping. Perform regular quality assurance checks to identify and report errors or bugs.
• Act as a point of contact for users experiencing system-related problems.

Product Setup & Master Data

• Accurately and efficiently create and maintain product information across all platforms, including CIN7, Shopify and 3PL portals. This includes uploading product details, images, pricing and inventory data.
• Standardization, maintain accurate and up-to-date master SKU data across all systems including managing product variants, bundles and kits.

Inventory Reconciliation

• Perform regular inventory reconciliation across all platforms and physical warehouses. Investigate and resolve discrepancies, including end-of-month analysis and year end stocks take coordination.
• Generate and analyse key inventory reports from 3PL providers to track stock level, movement and identify potential issues.
• Reconcile Amazon inventory, file and track delivery claim with Amazon to recover losses from damaged or lost shipments.

Collaboration and Process Improvement

• Coordinate with cross functional team i.e. Operations, Finance, Data, Growth & Brand team to ensure projects implemented are met.
• Identify opportunities to improve system efficiency and data accuracy. Contribute to the development and implementation of new processes and workflows.

Requirements
Role requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Supply Chain Management or related field preferably within the retail and consumer goods industry.
• 2-3+ years of experience in ERP system management especially in configuring, deploying, upgrading operational systems, familiarity with industry specific processes (e.g : Supply Chain, logistics, manufacturing).
• Good understanding and experience with operational systems like ERP (i.e. NetSuite).
• Experience with Shopify store administration and 3PL portal management.
• Good analytical and problem solving skills, with the ability to communicate complex technical information to non-technical stakeholders.
• Good attention to details and ability to work in a fast-paced environment.

Skills

• ERP system management and configuration.
• Data analysis and visualization
• Good analytical and problem solving abilities
• Excellent data entry skills with a high level of accuracy
• Excellent communication and interpersonal skills
• Business process improvement and optimization

Ability to work independently and prioritize multiple tasks and projects.

Aftab Ahmed Saghana Sithara EA License No.: 02C3423 Personnel Registration No.: R1550224

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