Operations Support Executive

Comfort Transportation Pte Ltd & CityCab Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Comfort Transportation Pte Ltd & CityCab Pte Ltd is seeking a Data Analyst with strong analytical skills to support operational excellence. The role involves compiling data, conducting training, and improving processes while ensuring compliance. The ideal candidate should be detail-oriented, bilingual, and capable of multi-tasking in a dynamic environment.

Qualifications

• Strong analytical skills with hands-on experience in data analysis, KPI review, and process improvement.
• Familiar with forecasting, simulation tools, and data visualization techniques.
• Knowledge or experience in training content creation, including basic video design and editing.

Responsibilities

• Compile and analyze operational data; review KPIs to identify trends and recommend process improvements.
• Maintain and update departmental documentation, including standard operating procedures (SOPs).
• Plan and conduct in-house training sessions to support team development.
• Investigate service gaps and non-compliance issues; propose and implement corrective actions.
• Conduct system tests and support User Acceptance Testing (UAT) to ensure operational functionality, efficiency, and compliance.
• Provide general administrative support to facilitate smooth departmental operations.

Skills

Data analysis

Microsoft Excel

KPI review

Process improvement

User Acceptance Testing (UAT)

Bilingual communication (English and Chinese)

Education

Diploma in Statistics, Business Administration, or a related discipline

Job description

Job Responsibilities

• Compile and analyze operational data; review KPIs to identify trends and recommend process improvements.

• Maintain and update departmental documentation, including standard operating procedures (SOPs).

• Plan and conduct in-house training sessions to support team development.

• Investigate service gaps and non-compliance issues; propose and implement corrective actions.

• Conduct system tests and support User Acceptance Testing (UAT) to ensure operational functionality, efficiency, and compliance.

• Provide general administrative support to facilitate smooth departmental operations.

Job Requirements

• Diploma in Statistics, Business Administration, or a related discipline.
  Other relevant qualifications with experience will be considered.

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

• Strong analytical skills with hands-on experience in data analysis, KPI review, and process improvement.

• Familiar with forecasting, simulation tools, and data visualization techniques.

• Experience in conducting User Acceptance Testing (UAT), including test case preparation, execution, and documentation of findings.

• Proficient in both spoken and written English and Chinese to support bilingual communications and documentation.

• Knowledge or experience in training content creation, including basic video design and editing.

• Detail-oriented with strong presentation skills; resourceful and able to take initiative.

• Strong interpersonal and communication skills; able to lead discussions and collaborate across teams.

• A reliable team player who can multi-task and work well under pressure in a dynamic environment.