Operations Support Engineer - GCP

SCIENTE; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

SCIENTE is seeking an Operations Support Engineer to support a GCP-based data analytics and reporting platform for Financial Markets, Trading, Risk, and Finance. The role focuses on production support, incident management, SQL troubleshooting, monitoring, automation, CI/CD, and platform reliability, while collaborating with global Agile teams and stakeholders.

You will manage incidents, monitor performance with Grafana/Prometheus, drive automation and releases, troubleshoot data-quality issues,

Qualifications

• Hands-on experience in GCP-based data analytics platforms.
• Strong SQL and data analysis skills.
• Experience in production/support, incident and problem management.
• Hands-on with observability tools (Grafana/Prometheus/ELK).
• Experience with CI/CD, automation, and monitoring.
• Strong troubleshooting across performance, reliability, and data-quality issues.
• Good communication and stakeholder management in Agile/Scrum environments.
• ITIL processes knowledge; ITIL certification is a plus.

Responsibilities

• Provide production and application support for GCP-based data analytics platforms.
• Manage incidents, problem management, and root-cause analysis (RCA).
• Monitor performance, reliability, and observability using ELK, Grafana, and Prometheus.
• Drive automation, CI/CD, and operational improvements.
• Troubleshoot SQL, application, performance, and data-quality issues.
• Support testing, releases, and production deployments.
• Collaborate with business, development, infrastructure, and cross-functional teams.
• Maintain runbooks, knowledge articles, and technical documentation.
• Participate in Agile/Scrum activities and global on-call/standby rotation.

Skills

GCP / Google Cloud

BigQuery

SQL troubleshooting

Production support

Incident management

Monitoring and observability

CI/CD automation

Agile/Scrum

ITIL awareness

Tools

Grafana

Prometheus

ELK/Kibana

Job description

We are looking for an Operations Support Engineer to support a GCP-based data analytics and reporting platform for Financial Markets, Trading, Risk, and Finance. The role focuses on production support, incident management, SQL troubleshooting, monitoring, automation, CI/CD, and platform reliability, while collaborating with global Agile teams and stakeholders.

Mandatory Skill-set

• Minimum 3-4 years of hands‑on experience in GCP / Google Cloud, including services such as BigQuery, GCS, Compute Engine, GKE, Cloud Monitoring, or Cloud Logging;
• Hands‑on experience supporting GCP‑based data analytics platforms;
• Strong SQL and data analysis skills;
• Experience in production/application support, incident and problem management;
• Hands‑on experience with Grafana, Prometheus, ELK/Kibana, or similar observability tools;
• Experience with CI/CD, automation, and monitoring;
• Strong troubleshooting skills across performance, reliability, and data‑quality issues;
• Strong communication and stakeholder management skills;
• Experience working in an Agile/Scrum environment;
• Strong knowledge of ITIL processes, with hands‑on experience in Incident, Problem, and Change Management; ITIL certification is a plus.

Desired Skill-set

• Exposure to Financial Markets, Trading, Risk Management, or Banking is preferred;
• Strong team player with a positive, proactive, and collaborative attitude;
• Excellent communication and interpersonal skills with the ability to work with diverse teams.

Responsibilities

• Provide production and application support for GCP‑based data analytics platforms;
• Manage incidents, problem management, and root‑cause analysis (RCA);
• Monitor performance, reliability, and observability using ELK, Grafana, and Prometheus;
• Drive automation, CI/CD, and operational improvements;
• Troubleshoot SQL, application, performance, and data‑quality issues;
• Support testing, releases, and production deployments;
• Collaborate with business, development, infrastructure, and cross‑functional teams;
• Maintain runbooks, knowledge articles, and technical documentation;
• Participate in Agile/Scrum activities and global on‑call/standby rotation.

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.