Operations Support Engineer

NIPPON RESOURCES PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

NIPPON RESOURCES PTE. LTD. seeks an experienced professional to run AI platform operations, manage incidents and service recovery, and oversee governance across enterprise platforms.

You will handle identity management, access controls, licensing, onboarding, and platform upgrades, coordinating with engineers, product teams and government agencies for reliable service delivery.

Qualifications

• Hands-on experience in enterprise platform administration.
• Identity and access management experience.
• Technical troubleshooting and incident resolution.
• Understanding of IT service management processes (incident, problem, change, service requests).
• Familiarity with SSO, Entra ID and RBAC.

Responsibilities

• AI Platform Operations: manage day-to-day operations and admin tasks.
• Service Monitoring, Incident Management and Reporting: monitor, troubleshoot and report.
• Licence and AI Credit Management: administer subscriptions and entitlements.
• Agency Onboarding and Support: coordinate onboarding and guidance.
• Change and Release Management: support upgrades and integrations.
• Security and Governance: maintain security configurations and audits.
• Automation and Service Improvement: develop scripts and low-code workflows.
• Vendor and Stakeholder Coordination: work with vendors and agencies to improve service.

Skills

IT operations experience

Analytical & problem-solving

Communication & stakeholder management

Independent coordination across teams

Education

Diploma or Degree in Computer Science, Information Technology, Information Systems, Engineering or related

Tools

Microsoft Entra ID

SSO

PowerShell

Python

Power Automate

REST APIs

ServiceNow

Power BI

Job description

Candidates required to support planned maintenance, critical incidents and service recovery activities outside normal working hours, subject to agreed operational arrangements.

Key Responsibilities

• AI Platform Operations: Manage day-to-dayoperations of WOG AI platforms, including tenant and workspace administration,user provisioning, access management, service configuration and operationalsupport.
• Service Monitoring, Incident Management andReporting: Monitor platform availability, service performance and utilisation;troubleshoot incidents and service requests; coordinate resolution with engineering teams and vendors; and produce operational dashboards and management reports.
• Licence and AI Credit Management: Administer AIsubscriptions, licences, user entitlements and credit allocations, includingprovisioning, consumption tracking, reconciliation, billing and chargebacksupport.
• Agency Onboarding and Support: Coordinate agency onboarding, workspace setup and user enablement, provide technical guidance to agency IT teams and service desks, and maintain operational documentation and knowledge articles.
• Change and Release Management: Support platform upgrades, new feature rollouts, AI agents, enterprise connectors andintegrations, including impact assessments, configuration validation, testing and operational readiness.
• Security and Governance: Maintain approved platform security configurations and access controls, support compliance reviews and audits, and coordinate remediation of operational security findings.
• Automation and Service Improvement: Develop scripts, low-code workflows and AI-enabled automation to streamline operational processes, reduce manual effort and improve service efficiency and reliability.
• Vendor and Stakeholder Coordination: Work with technology vendors, product principals, engineering teams, Product Managers and government agencies to resolve operational issues and drive continuous service improvements.

Job Requirements

• Diploma or Degree in Computer Science,Information Technology, Information Systems, Engineering or a related discipline.
• Experience in IT operations, application support, enterprise SaaS administration, cloud service operations or IT service management.
• Hands-on experience in enterprise platform administration, identity and access management, technical troubleshooting and incident resolution.
• Good understanding of IT service managementprocesses, including incident, problem, change and service request management.
• Familiarity with Single Sign-On (SSO), MicrosoftEntra ID, role-based access controls and user lifecycle management.
• Strong analytical, problem-solving,communication and stakeholder management skills.
• Ability to work independently, coordinate acrosstechnical teams and manage multiple operational priorities.

Preferred Skills and Experience

• Experience administering Microsoft 365,Microsoft 365 Copilot, ChatGPT Enterprise, Google Workspace or GeminiEnterprise.
• Familiarity with enterprise AI platforms, AIlicence management, token consumption and credit allocation models.
• Experience using AI tools, AI agents or workflowautomation for business process improvement.
• Knowledge of PowerShell, Python, Power Automateor other scripting and automation technologies.
• Familiarity with REST APIs, enterpriseconnectors and system integrations.
• Experience with ITSM platforms such asServiceNow and reporting tools such as Power BI.
• Understanding of enterprise cybersecurity, dataprotection and IT governance requirements.
• ITIL Foundation certification or equivalentknowledge.
• Experience supporting large-scale enterprise orgovernment ICT environments would be advantageous.