Operations Support Admin

ServLink Technology Resources Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

ServLink Technology Resources Pte Ltd is seeking an experienced Operations Support Admin to enhance its operations. The role involves comprehensive administrative tasks such as scheduling, inventory management, and user support, fostering a supportive work environment with a focus on career progression and professional development.

Benefits

Flexible working arrangements

Opportunities for professional development

Discounted rates on technology products

Comprehensive health and wellness programme

Qualifications

• Minimum 2 years' experience in an administrative role.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Receive and document service request deployments.
• Coordinate deployment schedules with customers.
• Prepare daily, weekly, and monthly operational reports.

Skills

Organisational skills

Time management

Communication skills

Problem-solving

Attention to detail

Tools

Microsoft Office Suite

Job description

About the role

We are seeking an experienced Operations Support Admin to join our team at ServLink Technology Resources Pte Ltd on a contract basis. This is an exciting opportunity to take on a key administrative role within our organisation, located in the Bukit Merah Central Region. As an Operations Support Admin, you will be responsible for providing comprehensive administrative support to ensure the smooth running of our day-to-day operations.

What you'll be doing

• Receive and document service request deployments in the master reference system.

• Coordinate deployment schedules with customers and end users.

• Collaborate with warehouse and onsite teams to prepare project materials and ensure item readiness.

• Respond to user inquiries via email and phone.

• Manage and report on inventory, ensuring accuracy with physical stock.

• Schedule disposal of scrap machines.

• Ensure all dispatches and deployments meet defined SLA and KPI targets.

• Prepare daily, weekly, and monthly operational reports.

• Monitor and follow up on open cases.

• Provide administrative and operational support to the project team.

• Manage service requests in accordance with customer service agreements.

• Coordinate service activities with IT onsite engineers.

• Liaise with third-party vendors for collections and deliveries.

• Attend weekly performance meetings with the client.

What we're looking for

• Minimum 2 years' experience in an administrative or coordination role, preferably within the technology or professional services sectors

• Strong organisational and time management skills with the ability to prioritise tasks and meet deadlines

• Excellent communication and interpersonal skills, with the ability to interact with colleagues and stakeholders at all levels

• Proficient in using Microsoft Office Suite, with the ability to quickly learn new software and systems

• A proactive and solutions-oriented approach to problem-solving

• A keen eye for detail and the ability to maintain a high level of accuracy in your work

What we offer

At ServLink Technology Resources Pte Ltd, we are committed to providing a supportive and inclusive work environment that enables our employees to thrive. In addition to a competitive salary, we offer a range of benefits including:

• Flexible working arrangements to support work-life balance

• Opportunities for professional development and career progression

• Discounted rates on our technology products and services

• A comprehensive health and wellness programme, including medical benefits and wellness initiatives

About us

ServLink Technology Resources Pte Ltd is a leading provider of technology solutions and services in Singapore. We are dedicated to delivering innovative and reliable solutions that help our clients achieve their business goals. Our team of highly skilled professionals is committed to providing exceptional customer service and supporting the success of our clients.

If you are interested in this exciting opportunity, we encourage you to apply now.