Operations Specialist

AIA Singapore; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to creating a healthier, more sustainable future. This role is vital in ensuring a smooth onboarding process for new agents, where you'll lead sessions, manage applications, and support compliance with regulations. With opportunities for growth and a commitment to diversity, you'll play a key part in helping the community live healthier, longer, and better lives. If you are passionate about making a positive impact and believe in inspiring a better future, this is the perfect opportunity for you.

Qualifications

• 2-5 years of experience in operations or related roles.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Ensure smooth onboarding process for new agents.
• Lead onboarding sessions and track applications.
• Support agent code creation and maintenance.

Skills

Microsoft Office

Communication Skills

Interpersonal Skills

Team Player

Independence

Education

Diploma or Degree

Job description

At AIA, we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

As part of our marketing, distribution & partnership team, you’ll play a vital role in advancing this movement. From inspiring meaningful connections with customers, partners, and stakeholders to delivering purpose-led brand positioning and messaging, you'll make a positive, healthy impact across channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

If you believe in inspiring a better future, read on.

About The Role

To ensure a smooth onboarding process and agency movement process for AIA sales channels, conducting and reviewing agent’s fit and proper assessments.

Stay up-to-date and well-versed with regulations pertaining to agent onboarding, fit and proper requirements. Support the team in day-to-day tasks such as providing data and reports.

Onboarding and Agency Movement

• Ensure a smooth onboarding process for new agents, from due diligence and reference checks to onboarding.
• Stay informed on regulations and documentation related to onboarding representatives and fit and proper guidelines.
• Lead onboarding sessions, track applications, and push for applications in pipelines.
• Follow up promptly with pipeline applications.
• Create and file agents’ onboarding documents and codes timely.
• Support the consolidation of agents’ statistics (demographics, adverse records).
• Monitor agents with adverse records or on monitoring.
• Support agents’ movement processing in a timely manner.
• Prepare payment files related to onboarding and representatives.
• Streamline and improve onboarding and agency movement processes.
• Lead project discussions related to onboarding and agency movement.

Other Responsibilities

• Update agents’ particulars and details timely.
• Assist in license registration of agents with MAS and GIA.
• Support annual fit and proper exercises.
• Support agent code creation and maintenance for other divisions.
• Assist in report generation and data analysis.
• Support FC migrations across entities as required.
• Perform gap analysis and ensure SOPs are updated timely.
• Provide weekend month-end support if the last day falls on a weekend.
• Perform UAT and post-implementation checks on recruitment platforms.
• Handle ad hoc projects and assignments from the manager.

Minimum Job Requirements

• Diploma or Degree qualification.
• 2-5 years of experience in operations or related roles.
• Proficient in Microsoft Office, especially Excel and Word.
• Soft skills include good communication, interpersonal skills, being a team player, and independence.

Believe in better with AIA. Working at AIA means playing an important part in this movement. We provide opportunities to learn, grow, and shape your career your way. Build a career with us as we help our customers and community live healthier, longer, better lives.

You must provide all requested information, including personal data, to be considered for this opportunity. Ensure your information is accurate and up-to-date.

About AIA

For over a century, AIA has served the evolving needs of our customers across Asia-Pacific. Our purpose is to help millions live healthier, longer, better lives. We are transforming to be faster, simpler, and more connected, creating better solutions and experiences. We foster a culture of clarity, courage, and humanity.

Join Us

At AIA, we empower our people to find their 'better'—in their work, careers, lives, and impact. We are committed to a diverse and inclusive workforce. Join us if you believe in creating a better tomorrow!