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Operations Remittance Specialist (Contract)

REVUP PROSERVICES PTE. LTD.

Singapore

On-site

SGD 40,000 - 60,000

Full time

2 days ago
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Job summary

A financial services company based in Singapore is seeking a Banking Operations Specialist with expertise in remittance transaction processing. The role requires at least 3 years of experience in banking operations, strong compliance knowledge, and proficiency in both English and Mandarin. Responsibilities include handling remittance requests, providing customer support, and ensuring compliance with regulatory requirements. Candidates with a Diploma and relevant experience are encouraged to apply.

Qualifications

  • 3 years of experience in banking operations, especially in remittance or payments processing.
  • Strong command of English and Mandarin for correspondence and reports.
  • Awareness of risk controls and regulatory requirements.

Responsibilities

  • Process remittance transactions accurately and timely.
  • Assist clients with inquiries and resolve transaction disputes.
  • Ensure compliance with local and international regulations.
  • Maintain accurate transaction records.
  • Collaborate with other departments and external entities.
  • Participate in training programs for operational efficiency.

Skills

Banking operations
Customer support
Compliance knowledge
Data management
Bilingual in English and Mandarin

Education

Diploma/ Higher Diploma in any field

Tools

SWIFT messaging

Job description

Job Responsibilities:

1. Transaction Processing:

  • Process and verify remittance transactions (domestic and international) in a timely and accurate manner
  • Ensure all transactions are compliant with banking regulations and company policies
  • Handle remittance requests, including fund transfers, payments, and foreign currency exchanges.
  • Ensure timely processing of customer requests including funds transfer, currency exchange, inward/outward remittance, and account management
  • Process operational matters such as SWIFT Telegraphic transfer, system testing, and other ad-hoc duties as needed
  • Assist Relationship Managers (RM) to handle customer requirements

2. Customer Support:

  • Assist clients with inquiries related to remittance services, providing solutions to resolve issues efficiently
  • Offer support for any transaction disputes or errors and ensure prompt resolution

3. Compliance & Risk Management:

  • Ensure all remittance operations comply with local, regional, and international regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
  • Monitor suspicious transactions and report any compliance issues to the relevant departments

4. System & Data Management:

  • Maintain accurate records of remittance transactions in banking systems
  • Work with IT teams to resolve system issues and ensure smooth remittance processing
  • Generate and analyze reports for management and regulatory purposes

5. Collaboration:

  • Work closely with other departments such as finance, compliance, and customer service to ensure seamless transaction processing
  • Liaise with correspondent banks, clearing agents, and other external entities as required

6. Training & Development:

  • Stay updated with the latest trends and regulations in remittance services
  • Participate in training programs to enhance knowledge and operational efficiency

Job Requirements

  • Possess at least a Diploma/ Higher Diploma in any field
  • At least 3 years of experience in banking operations, particularly in remittance or payments processing
  • Good command of written and spoken English and Mandarin, as this role requires email correspondence, and periodic reports in both English and Chinese for Singapore Branch and HQ in Taiwan
  • Knowledge of SWIFT message
  • Awareness of risk controls, local and overseas market practices, and regulatory requirements

*We regret to inform that only shortlisted candidates would be notified

EA License Number

Vivian Chen

R23116467

EA 24C2366

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