Operations Manager (Specialty Pastry and Pies)

HIGH NOTE HOSPITALITY GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the hospitality sector is seeking an experienced Operations Manager to spearhead the launch of an innovative artisanal pastry brand inspired by Australian and New Zealand cuisine. The ideal candidate will manage product development, operational efficiency, and market entry strategies, with a strong emphasis on merging culinary traditions. This role calls for a highly motivated, hands-on leader passionate about creating high-quality food experiences and sustaining growth in a competitive market.

Qualifications

• Strong understanding of Australian and New Zealand-style pastries and pies.
• Experience in scaling innovative food brands.
• Network within the artisanal food scene is preferred.

Responsibilities

• Oversee the artisanal pastry and pie concept to maintain high standards.
• Drive sales and guest satisfaction through operational excellence.
• Craft and execute market entry strategies for new products.

Skills

Culinary Innovation

Product Development

Operational Excellence

Market Strategy

Supply Chain Management

Education

Degree in Culinary Arts or related field

Job description

We are seeking a highly specialised Operations Manager to develop and launch a niche, artisanal Australian/New Zealand-style pastry and pies food concept. The ideal candidate should have a strong understanding and appreciation of Australian and New Zealand-style pastries, pies, fusion cuisine, and pastry innovation and experience scaling an innovative F&B brand across multiple markets.

This role is well-suited for a dynamic entrepreneur with a proven track record in launching, managing, and expanding a high-growth food brand that blends Asian and Western culinary traditions.

Key Responsibilities

Product & Concept Development

• Oversee the artisanal pastry and pie concept, ensuring authenticity and high-quality standards.
• Work closely with suppliers to develop and refine specialty pastry formulations.
• Lead the research and development of unique filling combinations that merge Southeast Asian and Australian/New Zealand flavours.

Operational Excellence as a Sales Strategy

Drive sales by embedding a strong operational foundation that ensures consistency, quality, and guest satisfaction.

• Champion day-to-day excellence across kitchen and front-of-house operations to ensure every product is served at its best.
• Use service flow, prep systems, and mise en place structures to reduce waste, shorten wait times, and enhance the guest experience.
• Translate operational insights into better sales performance by refining what works: from popular pie fillings to peak-hour prep strategies.
• Leverage POS and sales data to inform batch sizing, pastry production, and product assortment based on demand patterns.
• Maintain rigorous quality control, recognising that consistent product execution directly impacts guest trust and repeat visits.

Business Strategy & Expansion

• Craft and execute a market entry strategy for artisanal pastries and pies in Singapore.
• Establish partnerships with specialty supermarkets, gourmet grocers, and high-end cafes to distribute products.
• Drive brand awareness and market validation through pop-ups, collaborations, and events.

Operations & Supply Chain Management

• Set up and manage production workflows specific to handmade artisanal pastries and pies.
• Oversee logistics, cold chain distribution, and event catering operations.
• Ensure strict compliance with food safety regulations while optimising supply chain efficiency.

Marketing & Sales

• Implement omnichannel sales strategies, including online, retail, wholesale, and event-based sales.
• Lead brand positioning efforts to differentiate the product as a premium, artisanal offering.
• Engage influencers and media to promote the brand and products.

Additional Requirements

• Willingness to work hands-on in kitchen trials and production runs.
• A network of existing connections in the Australian, New Zealand and Singapore artisanal food scene is preferred.
• Able to work flexible hours based on event schedules, market demands, and production needs.
• Familiarity with Australian, New Zealand and Southeast Asian culinary trends.