Operations Manager, Specialized Masters Programs

Nanyang Technological University Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NTU Singapore's Nanyang Business School seeks an Assistant Manager to oversee the delivery of Specialised Master's programmes and manage the full student lifecycle from enrolment to graduation.

You will collaborate with faculty, departments, industry partners and students to ensure policy-aligned, high-quality administrative and academic processes across the programmes.

Qualifications

• Bachelor’s degree with 3–5 years of programme management experience.
• Strong organisational and administrative skills.
• Budget management and understanding of financial processes.
• Excellent written and verbal communication.
• Ability to work in a fast-paced environment and meet deadlines.
• Service oriented with empathy and patience in student interactions.

Responsibilities

• Oversee the operational and administrative delivery of Specialised Master’s programmes.
• Manage the complete student lifecycle from enrolment to graduation.
• Collaborate with faculty, internal departments, industry partners and students.
• Support curriculum planning, timetabling and programme operations.
• Plan and execute orientations, workshops and student activities.
• Manage programme budgets and ensure responsible spending.
• Prepare approvals and support teaching administration.
• Disseminate course information and coordinate venue bookings.
• Advise students on course planning, prerequisites and graduation requirements.
• Monitor academic progression and candidature compliance.
• Organise social, networking and professional development events.
• Maintain accurate student records and grades; ensure exam policies compliance.
• Gather student feedback for programme improvement.

Skills

Organisational skills

Budget management

Communication skills

Time management

Teamwork

MS Office

Administrative reporting

Documentation management

Adaptability

Independence

University systems

Education

Bachelor’s degree in relevant field

Job description

As a globally competitive institution, Nanyang Business School (NBS) is committed to attracting diverse, top-tier talent to our graduate programmes. We are currently seeking a highly organized Assistant Manager to oversee the operational and administrative delivery of our Specialised Master's programmes.

In this role, you will manage the complete student lifecycle—from enrolment to graduation—and ensure all academic, administrative, and operational processes align seamlessly with University policies. Based at NBS, you will play a critical role in delivering an exceptional student experience by collaborating closely with faculty, internal departments, industry partners, and students.

Key Responsibilities Include

• Deliver positive and enriching academic and student experiences with professionalism and integrity.
• Work with the Cluster Lead and Academic Director on curriculum review, timetabling, and programme planning to ensure smooth operations.
• Lead the planning and execution of programme orientation, procurement, workshops, and student activities in coordination with other Specialised Masters programmes.
• Manage programme budgets prudently and ensure responsible spending.
• Prepare instructor approvals and support teaching administration.
• Disseminate course information and announcements, coordinate venue bookings.
• Provide faculty support, including preparation of class materials and logistics.
• Advise students on course planning, prerequisites, and graduation requirements.
• Perform accurate course registration and ensure timely submission of data.
• Monitor students’ academic progression and ensure adherence to candidature requirements.
• Plan and oversee social, networking, and professional development events for students.
• Ensure compliance with assessment and examination policies; maintain accurate student records and grades.
• Gather and analyse student feedback to support programme improvement.
  
  

Requirements

Must Have:

• Bachelor’s degree with 3–5 years of programme management experience, preferably in an institute of higher learning.
• Strong organisational, planning, and administrative skills; meticulous and detail oriented.
• Good understanding of budget management and financial processes.
• Effective communication skills, both written and verbal.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Service oriented with empathy and patience in student interactions.
• Proficient in MS Office applications.
• Ability to prepare administrative reports, compile data, and manage documentation accurately.
• Strong teamwork, resourcefulness, adaptability, and independence.
• Familiarity with university systems and policies.
  
  

Good To Have

• Prior experience supporting graduate level academic programmes.
• A growth mindset and willingness to take on new responsibilities.
• Ability to work occasional evenings or weekends during peak periods.
  
  

Why Join NTU?

Education

At NTU, you will gain exposure to a dynamic higher education environment and work closely with experienced academic leaders. The role offers:

• Education environment and work closely with experienced academic leaders
• Opportunities for career development and skills upgrading.
• Participation in university wide initiatives and cross functional projects.
• Access to staff wellbeing programmes and CREW activities.
• A collaborative culture that values innovation, service excellence, and continuous learning.
  
  

We regret that only shortlisted candidates will be notified.


Hiring Institution: NTU