Operations Manager Singapore/Hong Kong/Hybrid

Token2049; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading event management firm in Singapore is seeking an Operations Manager to manage end-to-end event operations, ensuring a world-class attendee experience. The ideal candidate will have over 10 years of experience in managing operations for large-scale global events, exceptional communication skills, and a detail-oriented approach. Responsibilities include developing operational roadmaps, managing staff, and overseeing logistics during events. This role offers an exciting opportunity to influence the future of event management in the dynamic web3 and AI spaces.

Qualifications

• 10 years of experience with event operation and ticket management for large-scale global events.
• Exceptional written, verbal, and interpersonal communication skills.
• Interest in web3/crypto or AI space is a plus.
• Attention to detail, critical thinking, problem solving, and ability to work under pressure.
• Strong resilience, patience and stakeholder management capabilities.
• Project management skills to juggle multiple projects and meet deadlines.
• Interest or passion for web3/crypto or AI space is a plus.
• Fluent in written and spoken English.

Responsibilities

• Create and oversee a world-class event operations roadmap.
• Recruit, mentor, and manage junior operations executives.
• Oversee end-to-end event execution, ensuring seamless logistical coordination.
• Oversee end-to-end event execution, coordinating all logistics seamlessly.
• Develop and implement new systems to enhance the operations process.
• Manage online and on-site attendee registration before and during the event.
• Analyze event data and metrics to identify areas for improvement in operations.
• Manage the Community Team and ensure timely handling of inquiries.
• Lead the TOKEN2049 Help Desk to deliver world-class customer service.
• Coordinate with vendors to address issues during planning and execution.
• Manage event staff, volunteers, and subcontractors on-site.
• Troubleshoot issues during events and make timely decisions to ensure success.

Skills

Detail-oriented

Problem-solving

Project management

Communication skills

Resilience

Resilience

Problem solving

Multitasking

English fluency

Event operations

Job description

As our Operations Manager, you will be responsible for managing the end-to-end event operations at TOKEN2049 & SuperAI including but not limited to ticketing & payment, registration, exhibitors management, vendors management and on-site operations. You are also expected to roll out a world-class event operations roadmap to bring our events to be next level.

TOKEN2049 stands out in the global events calendar because we prioritise the attendee experience – we want every aspect of the event to be memorable and to convey attention to detail. You will be responsible for ensuring that everyone finds what they are looking for and remains engaged both digitally and in our in-person event.

Responsibilities

• Create and oversee a world-class event operations roadmap to bring TOKEN2049 to the next level.
• Recruit, mentor and manage junior operations executives.
• Ticket management, including ticket sales, inventory management, and customer support.
• Oversee end-to-end event execution process, ensuring that all logistical elements are seamlessly coordinated.
• Develop and implement new systems to enhance the operations process.
• Manage the TOKEN2049 online and on-site attendees registration before and during the event.
• Analyze event data and metrics to identify areas for improvement in operations and provide recommendations.
• Manage the Community Team, ensuring that both inbound and outbound inquiries are handled in a timely manner.
• Manage the TOKEN2049 Help Desk - provide world class end-to-end customer service.
• Manage and coordinate with vendors to resolve any issues or changes during the event planning and execution phases.
• Manage the event staff, volunteers, and any subcontractors on-site.
• Troubleshoot and address any issues that arise during the event, making timely decisions to maintain the event's success.

Skills & Experience

• Entrepreneurial, detail-oriented, pragmatic, self-starter attitude.
• 10 years of experience with event operation/ tickets management for large-scale global events.
• Experience in planning and implementing new systems / initiatives to enhance operation process.
• Exceptional written, verbal, and interpersonal communication skills.
• Attention to detail, critical thinking, problem solving, and the ability to work under pressure.
• Strong resilience and patience.
• Project management skills to juggle multiple projects and meet deadlines.
• Interest in and passion for web3/crypto or AI space is a plus.
• Fluent in written and spoken English.