Operations Manager (Singapore)

Cartrack; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a world-leading smart mobility SaaS company as an Operations Manager. You will lead the after-sales team, ensuring service standards and KPIs are met while fostering a culture of collaboration and innovation. This role requires a proactive approach to customer satisfaction and loyalty, with a focus on training and developing staff to achieve excellence. With a vibrant and fast-growing team, you will have the opportunity to influence operational processes and drive efficiency in a dynamic environment. If you are passionate about customer service and possess strong leadership skills, this is the perfect opportunity for you.

Qualifications

• 5+ years experience in Customer Service within automotive aftermarket or SAAS industry.
• Strong problem-solving competency and leadership skills.

Responsibilities

• Manage the after-sales team by setting service standards and ensuring KPIs are met.
• Identify and implement strategies for increasing customer satisfaction and retention.

Skills

Customer Service

Leadership Skills

Problem-Solving

Communication Skills

Education

Diploma/Bachelor Degree in Business

Job description

Job Introduction

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an OperationsManager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Manage the after-sales team by setting service standards and ensuring KPIs are met
• Ensure strong and clear coordination between departments for minimal resolution times
• Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations
• Resolve managerial level customer grievances or special requests
• Weekly/monthly reporting for management review.
• Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service teams staff to achieve full competencies and the highest brand image possible.

Requirements

• Diploma/Bachelor Degree in Business with outstanding academic performance
• Minimum of 5 years experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;
• Excellent written and verbal communication skills
• Proficient in English
• Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.