Role Overview:
We are seeking an experienced and highly organized Operations Manager to join a growing Partner Practice within St. James’s Place Singapore. The role is a strategic appointment to support the business in achieving its immediate and long-term business plan objectives. The Operations Manager has overall responsibility for the day-to-day operations and administration functions of the business, ensuring the practice runs smoothly and efficiently. The role involves both task management, and people leadership, with a strong emphasis on continuous improvement and service excellence.
Key Responsibilities of the Job:
Operational Management
- Oversee and streamline the day-to-day operations of the Partner Practice to ensure high efficiency and compliance with SJP Singapore standards.
- Liaise with St. James’s Place Singapore management teams on operational updates, technology rollouts, and compliance matters.
- Act as the primary point of contact for operational escalations and technical issue resolution, ensuring timely and effective outcomes while minimizing disruption to business activities.
Payroll & HR Administration
- Implement aspects of payroll function for the Practice, including monthly commission payments to Financial Advisers.
- Support recruitment, onboarding, and offboarding processes.
- Take ownership of the staff appraisal process, including setting performance goals, conducting regular reviews, and supporting professional development plans to ensure continuous growth and alignment with practice objectives.
Financial Reporting
- Preparing consolidated accounts and monthly financial reports for the Practice, and SJP senior management as needed.
- Maintaining financial models to support budgeting, revenue forecasting and expense tracking across Practice operations.
- Ensuring financial control is maintained and efficiencies are achieved with existing financial processes and procedures.
People & Team Management
- Lead, support, and develop a small team of administrative and support staff.
- Conduct regular team meetings, provide coaching, and foster a high-performance, collaborative culture.
- Manage performance expectations and identify training needs to enhance staff capabilities.
- Resolve team conflicts, support staff welfare, and uphold a positive working environment.
Practice & Compliance Support
- Maintain the Practice’s Quality Score (SJP’s internal quality metric) which covers quality of advice and servicing.
· Maintain & develop risk mitigation strategies and processes, ensuring regulatory compliance, and proactively mitigating operational risks, with a focus on ensuring positive client outcomes.
- Maintain accurate records of client documentation in accordance with MAS and SJP standards.
Take on ad hoc duties and other projects that may be assigned
Key Skills & Experience:
- Excellent interpersonal, communication, and problem-solving skills.
- Highly organized, proactive, and process-driven with a strong attention to detail.
- 5+ years of experience in operations management, preferably within financial services, wealth management, or a professional services firm.
- Comfortable using CRM systems, and Microsoft Office Suite. Salesforce experience would be a significant advantage.
Desirable Skills & Qualifications:
- Degree or Diploma in Business Administration, Finance, or related field.
- Familiarity with the St. James’s Place business model and regulatory landscape is advantageous.
- Experience managing and developing teams.
What We Offer:
- A dynamic and professional working environment within a prestigious wealth management brand.
- Opportunity to shape operational strategies and contribute to the profitability and growth of the Practice.
- Professional development support and exposure to the wider SJP ecosystem.