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Operations Manager (Select Investors)

ST. JAMES'S PLACE (SINGAPORE) PRIVATE LIMITED

Singapore

On-site

SGD 80,000 - 120,000

Full time

2 days ago
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Job summary

St. James’s Place Singapore is seeking an experienced Operations Manager to oversee day-to-day operations and administration of a growing Partner Practice. This strategic role involves task and people management with a focus on continuous improvement. The ideal candidate will have significant experience in operations management, especially within financial services, ensuring smooth practice operations and compliance with regulatory standards.

Benefits

Dynamic and professional working environment
Opportunity to shape operational strategies
Professional development support

Qualifications

  • 5+ years of experience in operations management, preferably in financial services.
  • Proactive and process-driven individual, comfortable with CRM systems.
  • Familiarity with St. James’s Place business model advantageous.

Responsibilities

  • Oversee day-to-day operations ensuring high efficiency and compliance.
  • Implement payroll functions, support recruitment, and conduct appraisals.
  • Prepare financial reports and maintain financial controls.

Skills

Interpersonal skills
Communication skills
Problem-solving skills
Organizational skills
Attention to detail

Education

Degree or Diploma in Business Administration or Finance

Tools

CRM systems
Microsoft Office Suite
Salesforce

Job description

Role Overview:

We are seeking an experienced and highly organized Operations Manager to join a growing Partner Practice within St. James’s Place Singapore. The role is a strategic appointment to support the business in achieving its immediate and long-term business plan objectives. The Operations Manager has overall responsibility for the day-to-day operations and administration functions of the business, ensuring the practice runs smoothly and efficiently. The role involves both task management, and people leadership, with a strong emphasis on continuous improvement and service excellence.

Key Responsibilities of the Job:

Operational Management

  • Oversee and streamline the day-to-day operations of the Partner Practice to ensure high efficiency and compliance with SJP Singapore standards.
  • Liaise with St. James’s Place Singapore management teams on operational updates, technology rollouts, and compliance matters.
  • Act as the primary point of contact for operational escalations and technical issue resolution, ensuring timely and effective outcomes while minimizing disruption to business activities.

Payroll & HR Administration

  • Implement aspects of payroll function for the Practice, including monthly commission payments to Financial Advisers.
  • Support recruitment, onboarding, and offboarding processes.
  • Take ownership of the staff appraisal process, including setting performance goals, conducting regular reviews, and supporting professional development plans to ensure continuous growth and alignment with practice objectives.

Financial Reporting

  • Preparing consolidated accounts and monthly financial reports for the Practice, and SJP senior management as needed.
  • Maintaining financial models to support budgeting, revenue forecasting and expense tracking across Practice operations.
  • Ensuring financial control is maintained and efficiencies are achieved with existing financial processes and procedures.

People & Team Management

  • Lead, support, and develop a small team of administrative and support staff.
  • Conduct regular team meetings, provide coaching, and foster a high-performance, collaborative culture.
  • Manage performance expectations and identify training needs to enhance staff capabilities.
  • Resolve team conflicts, support staff welfare, and uphold a positive working environment.

Practice & Compliance Support

  • Maintain the Practice’s Quality Score (SJP’s internal quality metric) which covers quality of advice and servicing.

· Maintain & develop risk mitigation strategies and processes, ensuring regulatory compliance, and proactively mitigating operational risks, with a focus on ensuring positive client outcomes.

  • Maintain accurate records of client documentation in accordance with MAS and SJP standards.

Take on ad hoc duties and other projects that may be assigned

Key Skills & Experience:

  • Excellent interpersonal, communication, and problem-solving skills.
  • Highly organized, proactive, and process-driven with a strong attention to detail.
  • 5+ years of experience in operations management, preferably within financial services, wealth management, or a professional services firm.
  • Comfortable using CRM systems, and Microsoft Office Suite. Salesforce experience would be a significant advantage.

Desirable Skills & Qualifications:

  • Degree or Diploma in Business Administration, Finance, or related field.
  • Familiarity with the St. James’s Place business model and regulatory landscape is advantageous.
  • Experience managing and developing teams.

What We Offer:

  • A dynamic and professional working environment within a prestigious wealth management brand.
  • Opportunity to shape operational strategies and contribute to the profitability and growth of the Practice.
  • Professional development support and exposure to the wider SJP ecosystem.
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