Operations Manager (Facilities Services)

PRIMECH A & P PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A cleaning service provider in Singapore is seeking an Operations Manager to oversee daily project operations and ensure high service standards. The role requires managing a team, developing SOPs, and building client relationships. Candidates should have significant operations experience and a relevant bachelor’s degree. Proficiency in Microsoft Office and flexibility in work hours are essential.

Qualifications

• Minimum 5 years of Operations experience in a similar industry.
• At least 3 years in a managerial or leadership role.
• Valid Class 3/3A Driving license.

Responsibilities

• Oversee daily operations of cleaning projects.
• Implement and review standard operating procedures (SOPs).
• Handle staffing issues and ensure safety protocols are adhered to.

Skills

Team management

Organizational skills

Problem solving

Communication skills

Flexibility

Education

Bachelor’s degree in Operations Management or Facilities Management

Tools

Microsoft Office Suite

Job description

Responsibilities

• Manage a team to oversee the daily operations of cleaning projects, ensuring services are delivered on time and to the highest standards.


• Develop, implement and regularly review standard operating procedures (SOPs) to ensure high-quality service across all sites, ensuring compliance with local regulations and industry standards.


• Handle staffing issues, ensure that all staff are trained in and adhere to safety protocols and professional conduct.


• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.


• Collaborate with the business development team to expand services with existing clients and attract new business.


• Optimize resource allocation, manage labour costs, and reduce operational inefficiencies.


• Continuously assess operational workflows, identifying areas for improvement in efficiency and effectiveness.


• Prepare regular reports on operational performance, customer satisfaction, and financial results for senior management.


• Manage the use of technology systems to streamline scheduling, reporting, and communication between teams.

Requirements

• Bachelor’s degree in any field, preferably Operations Management or Facilities Management.


• Minimum 5 years of Operations experience in a similar industry (preferably cleaning or facility management), with at least 3 years in a managerial or leadership role.


• Valid Class 3/3A Driving license.


• Must be flexible to work weekends, as well as late night into early mornings.


• Tech-savvy, proficient in Microsoft Office Suite (Excel, Word, PowerPoint).


• Familiarity with cleaning industry regulations, safety standards, and best practices.


• Strong organizational, problem solving, and leadership abilities.


• Ability to react quickly in fast-paced environments.


• Good communication skills and proactive in dealing with high value customers.