Operations Manager (F&B - Fast Food)

Select Group Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the food service sector is seeking a Business Operations Manager to drive sales revenue and manage costs while ensuring the smooth operation of its restaurants. The role involves overseeing business performance, managing staff, and maintaining compliance with standards. The ideal candidate will have extensive managerial experience in F&B, particularly in quick service environments, while demonstrating strong leadership and communication skills.

Qualifications

• At least 7 years of managerial experience in F&B restaurants.
• Experience managing multiple outlets preferred.
• Willingness to be involved in hands-on operations.

Responsibilities

• Manage business performance, financial and budget planning.
• Drive service quality and customer satisfaction.
• Oversee staff training and development.

Skills

Leadership

Communication

Interpersonal Skills

Operational Management

Customer Service Excellence

Education

Diploma in F&B Service

Job description

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practices; ensure and maintain brand standards; ensure smooth activation of marketing campaigns and work with the Business Development team to establish brand concept and strategy.

Responsibilities:

Business Operations

• Work closely with management to integrate strategic business continuity management into the organization’s operations.
• Responsible for the business performance, financial and budget planning of the business unit.
• Analyze business performance to optimize sales and profitability.
• Oversee cost controlling and purchasing activities.
• Collaborate with cross-functional departments to achieve business goals.
• Work closely with the Business Development department in terms of business expansion.
• Coordinate with the Marketing department to ensure smooth activation of marketing campaigns to achieve targeted outcomes.
• Establish and maintain strategic business partner relationships (e.g., external vendors).
• Assist the General Manager in setting up new restaurants, working with contractors and suppliers to ensure timely openings.
• Facilitate innovation processes within the business unit.

Customer Service

• Develop and implement service operations processes.
• Drive service quality and customer satisfaction.
• Enhance customer loyalty through service excellence.

People Management

• Responsible for staff training and development.
• Develop managers and high-potential employees through organizational talent capability reviews.
• Lead managers in developing organizational and governance strategies.
• Facilitate innovation and lead managers in managing change.
• Oversee staff-related matters including payroll, promotions, disciplinary actions, etc.

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures.
• Oversee restaurant standards and maintenance.

Skills/Qualifications:

• At least 7 years of managerial experience in F&B restaurants, preferably in Quick Service Restaurants.
• At least 5 years of experience managing multiple outlets.
• Minimum ‘O’ level or Diploma in F&B service or equivalent.
• Willing to be involved in hands-on operations.
• Excellent communication and interpersonal skills.
• Able to lead and motivate teams to produce results.
• Passionate about leading by example with strong leadership qualities.
• Ability to work in a fast-paced environment.