OPERATIONS MANAGER (F&B)

MANNA 360 PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food and beverage company seeks an experienced Operations Manager to oversee and enhance operational processes across cafes and kiosks. The role involves leading a Retail Ops team to achieve sales targets, ensuring compliance with food hygiene standards, and collaborating with marketing on strategies. Candidates should possess a diploma and at least 10 years of experience in the F&B industry, along with strong leadership and communication skills.

Qualifications

• Minimum 10 years of F&B experience required.
• Cheerful personality with strong interpersonal skills.
• Effective planning and organizational skills needed.

Responsibilities

• Oversee operational processes and team to meet sales targets.
• Maintain performance and compliance with hygiene standards.
• Collaborate with Marketing for promotions.

Skills

Interpersonal skills

Communication skills

Planning and project management

Food hygiene knowledge

Quality assurance understanding

Presentation skills

Education

Diploma

Job description

Responsibilities

• Oversee and execution of operational processes in a cost-effective manner that is aligned with the Company’s SOP.

• To lead the Retail Ops team to deliver within specific standards and schedules required, including sales targets.

• To maintain and improve the overall performance of the café, kiosk and shops on a regular basis including cost analysis, manpower management, equipment maintenance and monitoring of processes.

• To collaborate closely with Marketing team to develop Marketing Strategies and Promotion plans to successfully market the assigned brand portfolio to the desired audience.

• Manage and supervise the Retail Ops team to ensure maximum utilization of the manpower allocated.

• Conduct regular audit and manage the team at optimal manning levels and ensure compliance with food hygiene standards and operating procedures.

• To foster close, professional and effective connection with external contractors/suppliers to ensure that they deliver in accordance with mutually-accepted agreements and highest quality levels.

Requirements

• Preferably Diploma holder with minimum 10 years of F&B experience.

• Good interpersonal and communication skills with cheerful personality.

• Effective planning, project management and organization skills.

• Knowledge of food hygiene and Health and Safety requirements.

• A good understanding of quality assurance, procedures and protocols.

• Strong presentation and communication skills (verbal and written).

• Able to perform rotating shifts, including weekends and public holidays.