Operations Manager (Electrical)

Cartrack; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a world-leading smart mobility SaaS company as an Operations Manager, where you'll lead a vibrant team dedicated to enhancing customer satisfaction and operational efficiency. In this role, you will manage the after-sales team, ensure service standards are met, and develop strategies that drive loyalty and retention. This innovative firm values collaboration and empowers its employees to influence business outcomes, making it an exciting opportunity for those passionate about customer service and operational excellence. If you're ready to take your career to the next level, this role is for you.

Qualifications

• 5+ years of experience in Customer Service within automotive aftermarket or SaaS industry.
• Outstanding academic performance in Business studies.

Responsibilities

• Manage the after-sales team and ensure KPIs are met.
• Devise and monitor operational processes for optimal customer satisfaction.
• Provide training and guidance to the after-sales service team.

Skills

Customer Service

Leadership

Problem-Solving

Communication

Education

Diploma/Bachelor Degree in Business

Job description

Job Introduction

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Manage the after-sales team by setting service standards and ensuring KPIs are met

• Ensure strong and clear coordination between departments for minimal resolution times

• Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity

• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations

• Resolve managerial level customer grievances or special requests

• Weekly/monthly reporting for management review.

• Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service team’s staff to achieve full competencies and the highest brand image possible.

Requirements

• Diploma/Bachelor Degree in Business with outstanding academic performance

• Minimum of 5 years’ experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;

• Excellent written and verbal communication skills

• Proficient in English

• Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.